Client Services Specialist II, Hybrid Remote

Client Service Specialist, Call Center
Hours: Mon-Fri 8:00-5:00 CST
Location: Franklin, TN 37064, Hybrid, will work onsite and from home.
Type: This is a long term Temporary position
Rate: 16.18 hr

• Must have call center experience, up to 75 calls a day.
• No short tenures
• Healthcare Experience - Medicare Experience

Position Summary:
Work with a team of specialists dedicated to one of our manufacturer partners to provide reimbursement support services. Have direct interaction with the manufacturer client to provide case statuses and updates.

Duties:

• Solid knowledge of prescription drug reimbursement, including insurance plan types, PBM and major medical benefits, prior authorizations and appeals processing.
• Ability to work in a fast paced environment, handling both inbound and outbound calls.
• Must be organized, detail-oriented and able to document cases clearly and accurately in accordance with the program guidelines.
• Good communication skills are essential, both internal and external.
• Knowledge of Medicare benefits, enrollments and LIS assistance.
• Plans and organizes work assignments, set priorities and completes work with a minimum of supervision. Adheres to the service policy and principles of the company, as well as the program guidelines set by the department.
• Participates in cross-training to perform all roles within the department.
• Communicates effectively and professionally with our program partners to assure the best possible service for our patients and partners.

Minimum (Required) Qualifications: (must be met in order to perform the job at the required level)
Minimum of three (3) years work experience in applicant patient areas

Preferred Requirements
Ability to read and comprehend simple instructions, short correspondence, and memos.
Ability to write simple correspondence.
Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization
Knowledge of Business Blocks and CPR

Education:
Associates degree in related field or equivalent experience is required.

Other duties as assigned. Physical Demands: May sit, stand, stoop, bend and walk intermittently during the day. May sit or stand seven (7) to ten (10) hours per day. May be necessary to work extended hours as needed. Finger dexterity to operate office equipment required. May need to lift up to twenty-five (25) pounds on occasion. Visual acuity to see and read fine prints. Specific vision abilities required by this role include close vision, color vision and the ability to adjust focus. Must be able to hear normal voice sounds. The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this role.
Work Environment: Work in a climate-controlled, smoke-free internal environment.

About NTT Data :

NTT DATA is a recognized leader in IT and business services, including cloud, data and applications, headquartered in Texas. As part of NTT DATA, a $30 billion trusted global innovator with a combined global reach of over 80 countries, we help clients transform through business and technology consulting, industry and digital solutions, applications development and management, managed edge-to-cloud infrastructure services, BPO, systems integration and global data centers. We are committed to our clients' long-term success. Visit nttdata.com or LinkedIn to learn more.

NTT DATA is an equal opportunity employer and considers all applicants without regarding to race, color, religion, citizenship, national origin, ancestry, age, sex, sexual orientation, gender identity, genetic information, physical or mental disability, veteran or marital status, or any other characteristic protected by law. We are committed to creating a diverse and inclusive environment for all employees. If you need assistance or an accommodation due to a disability, please inform your recruiter so that we may connect you with the appropriate team.

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