Collaboration Client Partner

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A Collaboration Client Partner is a seasoned subject matter expert and is also a quota-bearing sales persona. This role has the primary responsibility to work with services teams to identify, develop, and managed service and outsourcing deals.

This role is recognized as the client’s trusted collaboration managed services advisor and applies consulting led sales skills to engage and close opportunities with decision-makers.

The Collaboration Client Partner applies consulting led sales skills to engage and close opportunities with decision-makers. They work directly with clients at a variety of levels as well as other internal sales expert teams such as Client Managers and pre-sales services-type architects and post the sale; the delivery teams that will manage the client’s outsourced solution. Deals often involve alignment on business outcome led multi-product/multi-vendor solutions with services.

They ‘champion’ the delivery teams’ understanding of the client’s solution requirements, and initiates improvement programs ensuring that the client remains committed to our solutions which leads to more sales opportunities.

Building and developing excellent stakeholder relationships with clients, fully understanding the client and the industry in which they operate will be a core focus of this role. The focus will remain on converting the client to a managed services client resulting in multi-year renewals; deals may involve a long sales cycle.

A substantial amount of time will be spent on client engagement and engaged selling, but also liaising with internal teams to make sure the client’s needs are attended to. They are also the initial escalation point in removing challenges to drive right outcomes for services opportunities to closure.

As a Collaboration Client Partner this role has the opportunity to partner with some of the biggest global organizations, helping them convert to new business models.

What you'll be doing

Key Responsibilities:

Generates demand and selling Collaboration Managed Services solutions -

• Generates demand by assisting clients to identify and qualify current needs and effectively articulate how the company can add value through its Collaboration services and solutions offering.
• Addresses the objections that a client may pose in moving to a Collabor managed services solution.
• Appropriately allocates sales time between assigned clients and new prospect opportunities; yet ensure focus remains on the top clients/prospects and balance opportunity size with likely outcomes.

Sales partnership -

• The success of the services agenda and successful sales will rely on successful partnership with others; this will include regional leads and services teams to work on the best outcome for the client.
• Engages and coordinates with partners and/ or vendors to drive select deals through vendor-based opportunities.
• Engages with the broader organization such as the Offer Management, Commercial Architecture and Delivery teams to promote and support high-value services opportunities.
• Participates in regional sales governance processes and Deal Clinics to profile opportunities.

Managed Services industry trusted advisor -

• Builds deep and long-term relationships with client leaders in a Managed Services opportunity and executes a competitive win strategy through understanding the client’s business requirements and competitive landscape.
• Maintains a high level of relevant service knowledge to have meaningful conversations with clients; including the industry that the client operates in.
• Contributes to the knowledge base of the company's services solutions within a services practice by sharing best practices with internal teams as well as client teams; ensuring that internal teams are aware of typical client challenges.

Deal construct -

• Helps build and support commercial solutions for Managed Services solutions and design deals that meet client’s needs and ensure win/win solutions for both client and the organization.
• Constructs the managed services deal including the commercial modelling, negotiate contractual terms, mitigate legal risk and obstacles, and move the proposal to close to meet assigned quota.

Drives the sales process -

• Manages a pipeline of opportunities and creates and documents a shared strategy to meet sales target such as net new customer pursuit plans to land new logos, activities to achieve client satisfaction, minimize churn, cross-sell, upsell, revenue, and margin goals.
• Collaboratively works with extended sales teams and commercial architects to successfully position the service and see the opportunity through to closure.
• Partners with internal teams to ensure scope of work and proposals are tracked, managed and delivered on time.
• Develops and implements an opportunity plan, to provide regular check-ins with the primary point of contact and have an established process for getting buy-in from all stakeholders.
• Ensures data is accurate based on sales reporting standards to provide data-driven insights.
• Supports the negotiation of deals with clients and leads the internal account management team to enable conclusion of services deals.
• Contributes to the knowledge base of the company's solutions and services by sharing best practices, industry and technology trends with internal stakeholders and clients.
• Participates in regional reporting cadence as it relates to regional performance and major deal reviews.

Knowledge and Attributes:

• Demonstrate an understanding of and the ability to position the company's services offerings that may span multiple technology domains across Managed Services, Support Services, Consulting Services and Technical Services.
• Good knowledge of cloud infrastructure principles and products.
• Good understanding of platform delivered services and how to articulate the value of standardized, centralized and optimized services.
• Conversant with a business outcome led approach to sales.
• A basic understanding of cybersecurity principles to ensure data security and protection during collaboration efforts.
• Strong knowledge of video conferencing platforms.
• Good understanding of financial statements and metrics, including revenue, expense control, and growth relative to market in order to hold strategic client conversations.
• Have the legal knowledge to discuss contracting with the client and understand how to position terms as a value exchange.
• Client-centricity coupled with problem solving.
• Good business acumen and negotiation skills to craft solutions that are beneficial to company and the client.
• Ability to proactively and independently identify and qualify opportunities, an entrepreneurial mindset if key.
• Natural team player – ability to coordinate and liaise with delivery teams across multiple business areas.
• Quick learner to understand any new solutions that are ready to take to market.

Academic Qualifications and Certifications:

• Bachelor's degree or equivalent in a Technical or Sales field or related.
• Certifications such as Scotworks and Solution selling is desired.
• Solution Selling/SPIN certifications is desired.
• Desired technology certifications include AWS Cloud Practitioner Essentials Training, MS Azure Fundamentals Training or latest equivalent.

Required Experience:

• Demonstrated impressive track record of managed services solutions to large enterprise accounts. These typically involve selling complex solutions and services to the C-suite in large enterprise accounts
• Proof of structuring large, multi-year profitable contracts
• Proficient with Microsoft Office Suite
• Seasoned ability of building strong relationships with clients across all levels
• Seasoned experience of networking with senior internal and external people in the specialist area of expertise
• Seasoned experience in managing the entire sales process, contracting process and legal implications of a deal
• Seasoned sales, client engagement and business development experience with requisite understanding of relevant markets and market penetration strategies

Workplace type:

Remote Working

About NTT DATA
NTT DATA is a $30 billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long-term success. We invest over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure, and connectivity. We are also one of the leading providers of digital and AI infrastructure in the world. NTT DATA is part of NTT Group and headquartered in Tokyo.

Equal Opportunity Employer
NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.