What are the responsibilities and job description for the DESKTOP SUPPORT TECHNICIAN position at NTT DATA?
Req ID : 307537
NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.
We are currently seeking a Desktop Support Technician to join our team in Corpus Christi, Texas (US-TX), United States (US).
Field Tech / Desktop Technician
This position will be a client-based position(s). Reliable transportation is required due to travel between nearby client site.
The Desktop Support Technician will be responsible for performing various managed client services for a strategic customer. These services include : IMAC, Break Fix, Desk Side Support, etc. This role combines strong technical skills with an emphasis on delivery high level of customer service.
Role Responsibilities
- Execute service delivery (IMAC, Break Fix, Desk Side Support) according to Managed Client Policy & Procedure Guide
- Coordinates with Client End User on expectations and availability to conduct Managed Client Services
- Performs trouble shooting, parts replacement, system upgrades, and basic deployments & repair on Client Assets in campus / remote locations
- Identifies potential issues that could adversely impact End User experience and follows through on action steps
- Strives to meet all Client SLAs & Customer Satisfaction Goals
- Escalate to Desktop Support Site Lead on issues that impact a Client End User and / or entire operation at a given site
- Serves as an entry point to develop both technical and customer skills to grow into broader and more challenging field services roles
- Basic installation and maintenance of technical products
- Follows predefined procedures and tasks in everyday activities
- Work is regularly reviewed by a more senior level technical specialist
- Reviews, troubleshoots and approves operational quality desktops, notebooks, printers, and associated peripherals
- Installs, maintains and optimizes desktop / notebook configurations at customer sites
- Diagnoses and resolves product performance problems
- Performs maintenance and repair services
- Ensures customer satisfaction by advising customers on preventive maintenance and configurations which may impact product performance
- Instructs customers in the operation and maintenance of the system
Basic Qualifications
Highly Preferred Skills :
About NTT DATA
NTT DATA is a $30 billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long term success. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure and connectivity. We are one of the leading providers of digital and AI infrastructure in the world. NTT DATA is a part of NTT Group, which invests over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. Visit us at us.nttdata.com
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Salary : $4
