What are the responsibilities and job description for the Desktop support-Windows operating system position at NTT DATA?
Job Description
Req ID : 309024
NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.
We are currently seeking a Desktop support-Windows operating system to join our team in Totowa, New Jersey (US-NJ), United States (US).
This role requires working onsite daily at our client's facility and requires employee to be fully vaccinated on or before start date to the extent required by applicable law.
This position will be working in Totowa but from time to time must be flexible to work in other nearby locations such as Hackensack. Rotating On-call / holiday and occasional weekend support
The Desktop Support Technician will be responsible for performing various managed client services for a strategic customer. These services include : IMAC, Break Fix, Desk Side Support, etc. This role combines strong technical skills with an emphasis on delivering a high level of customer service.
Job Responsibilities Include :
- Performing moderate-to-complicated configuration and repair of desktop / notebook computer equipment (and connected peripherals), low-to-moderate installation of IP phone handsets including network drops, and moderate troubleshooting of technical issues on desktop / notebook computer equipment.
- Provide customer service to a large end user base onsite at customer’s location regarding computing functionality, questions, diagnostics, assistance, and consultations in one on one or group situations via in person, phone, email, and video conferences, etc.
- Ensures customer satisfaction by advising customers on preventive maintenance and configurations which may impact product performance.
- Diagnoses and resolves product performance problems using advanced tools / technical knowledge to remediate customer problems. Ability to identify issues caused by firewall, proxy, or anti-virus software.
- Break / Fix (Hardware and Software) -Performs troubleshooting, parts replacement, and repair on desktops / notebooks, printers, and attached peripherals. Diagnoses and resolves product performance problems using advanced tools / technical knowledge.
- IMAC - Desktop, Laptop, printer and attached peripherals installation & maintenance including hardware, software, and consumables.
- Ticket and workload management utilizing customer provided ticketing system.
- Physically able to lift and move hardware.
Basic Qualifications :
Preferred Skills :
About NTT DATA
NTT DATA is a $30 billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long term success. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure and connectivity. We are one of the leading providers of digital and AI infrastructure in the world. NTT DATA is a part of NTT Group, which invests over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. Visit us at us.nttdata.com
NTT DATA endeavors to make https : / / us.nttdata.com accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at https : / / us.nttdata.com / en / contact-us. This contact information is for accommodation requests only and cannot be used to inquire about the status of applications. NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. For our EEO Policy Statement, please click here. If you'd like more information on your EEO rights under the law, please click here. For Pay Transparency information, please click here.
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