Field Services Technician

NTT DATA's Client is seeking a Level 3 Field Services Technician to join their team in Beaumont, TX. The worker will have an excellent understanding of computers (both hardware and software) and a demonstrated willingness to learn and apply new technology. Performs installation, repair, and preventative maintenance of personal computers (PC) and related systems. Troubleshoots and resolves software and hardware failures. Identifies network problems when they relate to personal (desktop or laptop) computers. Provides technical support, training, process creation and leading various project efforts, and is an exceptional local leader and mentor to junior Technicians

6 Experience providing "white-glove" executive level support 8 Experience providing end-user support 8 Experience in supporting personal computer hardware and routine software installation 8 Experience troubleshooting IT hardware and peripherals in an enterprise environment 8 Experience support Microsoft Productivity tools such as Office 365 and MS Teams 8 Experience support video tele-conferencing solutions such as Cisco Webex

7 Experience creating technical knowledge articles 5 Experience utilizing ServiceNow in a support environment 5 Working in a multi-vendor environment for support operations

About NTT DATA:

NTT DATA is a $30 billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long term success. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure and connectivity. We are one of the leading providers of digital and AI infrastructure in the world. NTT DATA is a part of NTT Group, which invests over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. Visit us at us.nttdata.com

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Salary : $4