What are the responsibilities and job description for the Field Tech Supervisor - Atlanta position at NTT DATA?
NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.
We are currently seeking a [[Field Tech Supervisor - Staging Center to join our team in [[Atlanta, [[GA, [[USA.
Day to Day job Duties :
- Main duties include : Provides front-line supervison toteam of Depot Technicians and conducts inventory analysis and mangement. The supervisor will be responsible for assigning work to their direct reports, meeting contractual SLAs, assistingwith customer escalations, make recommendations on hiring, firing, promotions and disciplinary actions.They will also be repsonible for equipment forecasting, equipment ordering, inventory reconciliation, and overall accountability of on-hand assets.
- The supervisor will typically have 5 - 7years of relevent experience.
- Update system of record for delivery of equipment orders
- Update asset management information for assets receiving services -Identify potential issues that could adversely impact End User Experience or contractual obligations and assist in creating action plansas well as following action plans
- Utilize asset tracking tools to reconile inventory
- Communicate with equipment vendors and internal Finance on quarterly catalog updates
- Attend weekly meetings with equipment vendors
- Attend weekly internal meetings with Finance, Equipment Refresh and Field Service teams
- Individual will be knowledgeable of ITIL process.
- Provide direct oversight of daily team activities
- Suggests process improvements to field operations, including tool implementation.
- Identifies potential issues that could adversely impact End User experience and follows through on action steps.
- Utilizes advanced tools / technical knowledge to remediate customer problems.
- Escalate to Field Services Management on issues that impact the entire operation.
- Applicants must have active driver's license.
- Travel between sites is rare but, sometimes required
- Good negotiation skills
- Good verbal and written communication skills
- Continuously improve both individual and team technical skills and knowledge through knowledge share
Basic Qualifications :
About NTT DATA
NTT DATA is a $30 billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long term success. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies.Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure and connectivity. We are one of the leading providers of digital and AI infrastructure in the world. NTT DATA is a part of NTT Group, which invests over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. Visit us atus.nttdata.com
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