What are the responsibilities and job description for the IOC On Site Analyst position at NTT DATA?
Job Description
Make an impact with NTT DATA
Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can grow, belong and thrive.
Your day at NTT DATA
As a GIOC onsite analyst, you will be a member of a small team providing multi-channel support for clients, including walk-up, email, chat and telephone support for various incident and service requests, including hardware, software, Operating system, phones, and network issues. You will act as the single point of contact for end users on a day-to-day basis, oftentimes supplementing established procedures with their own troubleshooting skills to identify and resolve technical problems.
What you'll be doing
ESSENTIAL FUNCTIONS :
- Act as a single point of contact focused on Incident, Request and Problem Resolution
- Well-rounded technical knowledge of desktop operating systems, including Windows & MacOS as well as administrative applications including JAMF, SCCM and Intune
- Application support and / or administration, including Confluence, SharePoint, M365, and Bomgar.
- Administration of security tools including Microsoft Defender and Zscaler.
- Additional support experience for Gitlab, Datadog, Jira Service Management, Absolute, and Asset Panda
- Attempt to identify the underlying causes of issues within the infrastructure of a system and how to resolve them
- Complete projects for incidents, problems, changes, and authoring correctly and on time
- Fix problems (workstation, network, server) using their skills and troubleshooting ability.
- Keeps track of lessons learned and shares those lessons through Knowledgebase and Use Case submissions
- Keeps affected business partners informed about progress. Potentially travels between customers' sites to investigate, troubleshoot, and fix any problem that cannot be fixed remotely.
- Provide hardware and software support for all supported Personal Computer and Mobile Devices plus associated peripherals.
- Provides basic support of telephony and UC systems, including the support of conference room audio video equipment.
- Maintaining accurate hardware and software inventory and configuration information.
- Comply with the company’s and the client's Quality Management System.
- Comply with the company’s and the Client's Security Policies and Occupational Health, Safety, and Environment policies and procedures.
- Other duties, as requested
Leadership and Team Focus
Remains at the forefront of emerging industry practices and technologies. Provides recommendations on changes and design enhancements to improve reliability, security, processes, and performance.
Takes responsibility for meeting commitments; desires to succeed and has a history of meeting solutions by deadline.
Builds respectful relationships with team members and clients. Provides quality customer service above else; ensures an understanding between customer and NTT and helps provide workable solutions.
Promotes innovation, creativity, and effectiveness, always striving for continuous improvement.
QUALIFICATIONS :
Workplace type : On-site Working
About NTT DATA
NTT DATA is a $30 billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long-term success. We invest over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure, and connectivity. We are also one of the leading providers of digital and AI infrastructure in the world. NTT DATA is part of NTT Group and headquartered in Tokyo.
Equal Opportunity Employer
NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.
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