Manager, IT Systems Operations

Job Description

Make an impact with NTT DATA

Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can grow, belong and thrive.

Your day at NTT DATA

The IS Systems Operations Manager is responsible for maintaining the company’s IS systems infrastructure and applications. This role involves tactical and strategic decision-making to ensure the welfare of the organization, encouraging good IS culture, and implementing best business practices. The IS Operations Manager will work closely with IS leaders, administrators, and project managers to deliver top-quality IS solutions and manage day-to-day operations. The IS Systems Operations Manager is expected to be an additional resource if needed to maintain and manage a 24x7x365 team.

What you'll be doing

ESSENTIAL DUTIES & RESPONSIBILITIES

Maintain the company’s infrastructure specifically around storage, virtualization platforms

Maintain patch levels, OS (Operating System) versions, and vulnerability management are up to date

Maintain SSO environment

Maintain VDI environment, infrastructure, OS, and application maintenance

Build out of IS system infrastructure for new Data Center Deployments

Builds KPIs (Key Performance Indicators) to measure team performance, capacity management, and others as needed

Defines, delivers, and supports strategic plans for implementing technology solutions in accordance with business goals and objectives

Manages technology research by studying organization goals, strategies, practices, and projects

Recommends new initiatives and develops solutions to meet business requirements

Oversees change management and process management

Recruits, selects, orients, and trains employees

Participate budget discussions, current and future planning initiatives

Plans and manages the time, tasks, and projects for a diverse team of technology experts

Oversees projects relating to system development and / or equipment which falls under the responsibility of the IS department

Maintains proper function of company’s information processing systems then recommends and implements upgrades and capacity as required

Maintains working relationships with vendors and third-party providers, ensuring contracts are kept up to date and cost maintenance strategies are assessed and analyzed on a periodic basis

Recommends products and services to the benefit of the company and its customers

Recommends appropriate maintenance strategies to ensure uninterrupted systems usage and proper back-up and recovery and security measures

Maintains current knowledge with technology updates to ensure technology new features and functionality is leveraged

Maintains an elevated level of technical competence and ability to perform work within the domains of IS Systems, Networking, and Application management

Performs performance reviews based on defined objectives for the individuals

Manges technical Engineering staffing levels to support clients 24x7x365

Performs other related duties as assigned or requested

Regular attendance is essential for satisfactory performance

KNOWLEDGE, SKILLS & ABILITIES

Excellent organizational skills

Strong leadership and decision-making ability

Excellent analytical and problem-solving skills

Understand complex information and systems interactions (Systems Thinking)

Taking ownership and driving solutions and or resolutions

Ability to explain complex systems and problems in simple terms

Good prioritization skills and flexibility enough to adapt plans based on changing requirements

Ability to work to tight deadlines within constraints

Extensive knowledge of systems infrastructure, security, operational maintenance, and administration including application expertise

Excellent interpersonal and communication skills

Ability to manage multiple projects at one time

Data Center experience (Scada and security applications)

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EDUCATION & EXPERIENCE

High School Diploma or GED required.

BA or BS or equivalent education and / or relevant work experience required plus;

Minimum of 10 years of systems infrastructure, application administration and management which includes 5 years’ management and / or supervisory experience

PHYSICAL REQUIREMENTS

Primarily walking, sitting, standing, and bending

Ability to work in confined spaces

Able to hear and speak on a telephone

Close visual work on a computer terminal

Dexterity of hands and fingers to operate any required to operate computer keyboard, mouse, other technical instruments, and for performing cable terminations and testing

Ability to lift and carry up to 20 lbs

Ability to climb ladders and worked on a raised platform

WORK CONDITIONS & OTHER REQUIREMENTS

This position is expected to be remote for the near future with an occasional need to be on-site in a shared work environment

Extensive daily usage of workstation or computer

Must be available for 24x7 support of customers and NTT GDC Americas, Inc.

Must be reachable via telephone, text, and email on a 24x7 basis

25% travel or as required for training, conferences, vendor and manufacturer visits, quality control, design and build collaboration, and work-assistance at other NTT GDC Americas, Inc. locations. Travel requirements may vary based on the frequency and intensity of remote site operations. Global Travel may be required and must have a valid passport.

This is a remote position that requires reliable internet connection and electricity. A monthly stipend is provided to cover expenses associated with working remotely and use of a personal mobile device, if applicable.

NTT Global Data Centers Americas, Inc. offers competitive compensation based on experience, education, and location. Base salary for this position is $128,800 - $191,000.

All regular full-time employees are eligible for an annual bonus; payout is dependent upon individual and company performance.

Employees receive paid time-off, medical, dental, and vision benefits, life and supplemental insurance, short-term and long-term disability, flexible spending account, and 401k retirement plan to create a rich Total Rewards package.

Workplace type : Remote Working

About NTT DATA

NTT DATA is a $30 billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long-term success. We invest over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure, and connectivity. We are also one of the leading providers of digital and AI infrastructure in the world. NTT DATA is part of NTT Group and headquartered in Tokyo.

Equal Opportunity Employer

NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.

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Salary : $128,800 - $191,000