Systems Architect - McKinney, TX

Req ID: 320501

NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

We are currently seeking a Systems Architect - McKinney, TX to join our team in McKinney, Texas (US-TX), United States (US).

This NTT Systems Architect is dedicated to supporting a global insurance provider. The position will have a deep understanding of the client's Data Center network and server architecture and associated areas of delivery. The role will require Smart Hands support providing technical assistance and expertise for tasks beyond basic remote hands, encompassing complex hardware installations, troubleshooting, network maintenance, and ensuring compliance. The position will need to have the ability to handle diverse projects and implement within budget and associated deliverables, which contribute to NTT's company success.

Additional Role Responsibilities:

Hardware Installation and Configuration:

• Installing and configuring servers, networking equipment, and other hardware
• Cable management and ensuring proper connections
• Performing moves, adds, changes, and decommissions (MACS) of hardware

Troubleshooting and Problem Resolution:

• Diagnosing and resolving network, hardware, and software issues
• Identifying root causes of problems and implementing solutions
• Working with vendors to replace defective equipment

Network Maintenance and Management:

• Setting up and configuring network devices (routers, switches)
• Monitoring network performance and identifying potential issues
• Ensuring network security and compliance

Software Installation and Updates:

• Installing and updating operating systems and software applications
• Patching and securing systems against vulnerabilities

Hardware Maintenance and Replacement:

• Performing routine hardware maintenance and upgrades
• Replacing faulty hardware components

Compliance and Security:

• Ensuring data center operations comply with industry regulations and standards
• Implementing security measures to protect data and infrastructure

Documentation and Reporting:

• Maintaining accurate records of tasks performed and changes made
• Reporting on the status of data center operations and any issues encountered

Automation of Maintenance Tasks:

• Automating routine maintenance tasks to improve efficiency and reduce downtime

Collaboration and Communication:

• Working with clients and other IT staff to ensure smooth operations
• Communicating technical information clearly and concisely
• Deliver executive level information regarding the infrastructure delivery status

Basic Required Qualifications:

• 8 Years installing and configuring servers, networking equipment, and other hardware in a Datacenter environment
• Must have client-facing experience

The advanced skills required for the role include but not limited to the below areas.
Technical Operations:

• Advanced knowledge of network performance, network administration and troubleshooting techniques
• Advanced knowledge of network related hardware and software (including routers, switches, TCP/IP, Ethernet, VPNs, Firewalls, etc.)
• Advanced understanding of security issues and implications to network solutions. Demonstrated ability to recommend network upgrades and improvements to achieve NTT's goals and objectives
• Oversee hardware installations, decommissioning, rack and stack, cable management and troubleshooting of network and server infrastructure
• Coordinate system upgrades, firmware updates and physical equipment relocations
• Manage asset tracking, inventory control and documentation of all data center activities

Customer & Stakeholder Coordination:

• Act as the primary point of contact for Smart Hands services, ensuring timely and effective customer support
• Collaborate with internal teams and external vendors to resolve technical issues and enhance service quality
• Ensure compliance with SLAs and provide regular reporting on performance metrics

Process Improvement & Compliance

• Develop and refine operational workflows to enhance service delivery
• Maintain compliance with industry regulations, security protocols, and company policies
• Drive continuous improvement initiatives to enhance efficiency and reduce downtime

About NTT DATA

NTT DATA is a $30 billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long term success. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure and connectivity. We are one of the leading providers of digital and AI infrastructure in the world. NTT DATA is a part of NTT Group, which invests over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. Visit us at us.nttdata.com

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