What are the responsibilities and job description for the Technical Support Specialist position at NTT DATA?
Job Details
NTT DATA Services currently seeks a Technical Support Technicianto join our team in Utah (travel within the Ogden, Salt Lake City and Provo areas). Must be able to use personal vehicle and will receive mileage.reimbursement.
Role Responsibilities
- Worker will assist in running service calls, installing computer and printer hardware and completing annual preventative maintenance projects in stores.
- Delivers technical support to field employees, assisting with resolving issues related to point-of-sale (POS) systems, pharmacy systems, photo kiosks, and inventory management systems.
- Performs regular maintenance tasks, such as software updates, hardware upgrades, and equipment replacements, to ensure the smooth functioning of various systems within the store, under minimal supervision.
- Integrates new technology equipment into stores, including setting up new POS terminals, configuring software, and ensuring proper connectivity.
- Conducts most complex troubleshooting when technical issues arise, including diagnosing the problems and implementing appropriate solutions.
- Assists in the management of maintaining accurate records of all service calls, equipment installations, and maintenance tasks performed.
- Collaborates with other members of the technology team, including help desk personnel, network engineers, and software developers.
- Ensures IT parts, supplies, and equipment are ready by inventorying stock and placing orders.
- Support after hours, weekends and Holiday down store issues as needed.
- Other dutes as assigned
Required Skills/Experience
Preferences
- Working knowledge of problem solving and decision making skills
- Excellent customer service skills
Education:
High School Diploma
Certified Information Technology Professional (CITP) preferred (nice to have)
Hours:
Mon-Fri 8am-5pm. This position also has an occasional on-call requirement for store issues assigned after hours; at night, on weekends and holidays.
NTT DATA Services is an equal opportunity employer and considers all applicants without regarding to race, color, religion, citizenship, national origin, ancestry, age, sex, sexual orientation, gender identity, genetic information, physical or mental disability, veteran or marital status, or any other characteristic protected by law. We are committed to creating a diverse and inclusive environment for all employees. If you need assistance or an accommodation due to a disability, please inform your recruiter so that we may connect you with the appropriate team.
#INDHRS
Role Responsibilities
- Worker will assist in running service calls, installing computer and printer hardware and completing annual preventative maintenance projects in stores.
- Delivers technical support to field employees, assisting with resolving issues related to point-of-sale (POS) systems, pharmacy systems, photo kiosks, and inventory management systems.
- Performs regular maintenance tasks, such as software updates, hardware upgrades, and equipment replacements, to ensure the smooth functioning of various systems within the store, under minimal supervision.
- Integrates new technology equipment into stores, including setting up new POS terminals, configuring software, and ensuring proper connectivity.
- Conducts most complex troubleshooting when technical issues arise, including diagnosing the problems and implementing appropriate solutions.
- Assists in the management of maintaining accurate records of all service calls, equipment installations, and maintenance tasks performed.
- Collaborates with other members of the technology team, including help desk personnel, network engineers, and software developers.
- Ensures IT parts, supplies, and equipment are ready by inventorying stock and placing orders.
- Support after hours, weekends and Holiday down store issues as needed.
- Other dutes as assigned
Required Skills/Experience
- 2 years work experience in IT role
- 2 years working experience with MS Office, Outlook, and Excel
- 2 years hardware repair experience and the ability to lift 75lbs
Preferences
- Working knowledge of problem solving and decision making skills
- Excellent customer service skills
Education:
High School Diploma
Certified Information Technology Professional (CITP) preferred (nice to have)
Hours:
Mon-Fri 8am-5pm. This position also has an occasional on-call requirement for store issues assigned after hours; at night, on weekends and holidays.
NTT DATA Services is an equal opportunity employer and considers all applicants without regarding to race, color, religion, citizenship, national origin, ancestry, age, sex, sexual orientation, gender identity, genetic information, physical or mental disability, veteran or marital status, or any other characteristic protected by law. We are committed to creating a diverse and inclusive environment for all employees. If you need assistance or an accommodation due to a disability, please inform your recruiter so that we may connect you with the appropriate team.
#INDHRS
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