Market Cafe Supervisor

About Us

Welcome to Nu3s, where we blend neighborhood charm with modern convenience in a unique, multi-faceted business model. Located in Queens, NY, at one of the busiest intersections of Farmers and Merrick Blvd, our Market Cafe offers expertly crafted coffee, tea, shakes, and delicious food combos for breakfast, lunch, and dinner. We feature state-of-the-art Valet-operated Touchless Bay Carwashes, providing top-tier vehicle care with cutting-edge technology. Our Auto Care center also offers valet service, equipped with the latest Hunter equipment for precise diagnostics and comprehensive services like oil changes, tires, brakes, and alignments. At Nu3s, we are dedicated to exceptional service and quality, ensuring every visit is memorable and hassle-free.

What We Offer

Join us as we embark on this new journey with NU3S, this is a unique opportunity to be part of the company from its inception and help shape its future success. Set to open late March 2025.

Opportunities for professional growth and development

A supportive and inclusive work environment

Equal Opportunity Employer

Nu3s is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all candidates and employees.

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Job Overview

We are seeking a motivated and talented Market Café Supervisor to join our team. The ideal candidate will be a natural leader with a passion for delivering exceptional customer service and a strong understanding of hygiene and food safety standards. In this role, you will manage the Café staff and oversee day-to-day operations, aiming to boost customer engagement, increase profitability, and transform the café into the go-to spot for top-notch food and service. This position reports to the Manager and offers opportunities for fostering learning and development while effectively serving others.

Detailed Job Duties & Responsibilities

• Monitoring day-to-day operations in the Café department
• Lead, mentor and train the Cafe team to deliver excellent meal and beverage experiences to guests
• Interact and engage with Cafe guests and maintains high quality service and food safety standards
• Motivate team members and maintain a high level of team spirit (or team cohesiveness)
• Handle guest complaints effectively and professionally
• Proactively drive Guest Engagement and motivate the team to engage with guests
• Handle complaints and make effective service recovery
• Ensure high-quality food and drinks are delivered at all times
• Regularly inspect food & beverage quality
• Ensuring full back-ups, replenishments and product availability at all times while maintaining cleanliness and hygiene of the whole Cafe area
• Coordinates with Kitchen Team on product availability and menu update
• Monitor inventory levels (storage), ordering/breakages & wastages
• Ensure that all staff receive consistent and proper communication
• Manage organization and cleanliness of the area by conducting daily/weekly walk-throughs as per companies food safety and hygiene standards
• Monitor Cafe’s performance with respect to budgets and P&L
• Review performance record and staff assessment to promote growth and development
• Delegate work assignments tasks schedules
• Assisting Manager on any required tasks
• Fill in as necessary when required
• Stay updated on industry trends, new technologies, and advancements in Food and Beverage services
• Perform other related duties
• Adhere to all company safety policies and procedures, and consistently embrace and exemplify the company’s core values in all aspects of work
  
  

Education

• Bachelor’s degree in Business Administration or Hospitality is preferred but not required. A high school diploma or its equivalent is required
• 2-3 years of previous experience as a team leader or in a supervisory level
• Leading team with passion
  
  

Experience & Functional Knowledge

• Proficient in Microsoft Office skills
• Excellent verbal and written English communication skills to communicate effectively with customers and to manage and motivate the café staff
• Has a passion for Food & Beverage
• Enjoys being challenged
• Must have a positive attitude and display leadership skills and excellence in customer service
• Flexible in scheduled shifts, including early morning start times, weekdays, weekends and or holidays
  
  

Job Type: Full-time

Pay: From $26.00 per hour

Expected hours: 40 per week

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