What are the responsibilities and job description for the Service Center Technician II position at NuAxis Innovations LLC?
We are a federal IT company on a mission to make customer experience (CX) the center of every government solution.
Technology is our Passion. People are our Purpose.
We know tech, but we love people. NuAxis is home to thinkers and feelers, engineers and artists. We work hard and support each other along the way. Teamwork is more than just a buzzword for us, it’s a state of mind.
We believe happy employees do amazing work, so join our team NOW! We are currently seeking a talented and motivated Service Center Technician II for a Full-Time position.
Job Summary:
- A minimum of two years computer support experience required.
- Technician is familiar with standalone and network computers and associated peripheral devices.
- One (1) year experience in computer system/network support; six (6) months of specialized experience related to Hardware PC Technician
Duties:
- The Service Center Technician II handles Tier 2 IT technical support requests for a broad internal user base.
- The Service Center Technician II shall manage and document customer support issues, remediation and customer satisfaction using a structured system for task resolution.
- The Service Center Technician II shall be the primary agent for the accountability of the customer's vast IT hardware resources.
- The Service Center Technician II shall provide reports for technical support activity, property accountability, and event schedules.
- The Service Center Technician II shall maintain meeting, training, and conference room schedules while coordinating technical support for each room.
Education:
High School Diploma or GED
Does this opportunity sound like a fit for you? If so, join our talent community and click to apply now!!
Our Profile:
We are an IT company with a unique mission—to make people the center of every federal IT solution. Our technologists have always gone the extra mile to help our federal clients succeed. And over the years, we saw a growing disconnect in how federal IT initiatives were built and managed. Time after time, programs failed because the focus was on the tools and products and not the people using them. Learn More
NuAxis is an Equal Opportunity/Affirmative Action Employer, including Vets and Disabled. Employment is contingent upon successful completion of a background investigation. Learn More about our Benefits and Culture!
#NAI #DICE
