What are the responsibilities and job description for the Operations Manager position at Nuckols Plumbing Heating & Cooling?
Job Title: Operations Manager
Location: Richmond, Virginia.
Job Type: Full-Time.
Reports To: Owner/CEO.
Job Type: Full-Time.
Reports To: Owner/CEO.
About Us:
Nuckols Plumbing, Heating, and Cooling is a well-established and growing company in Richmond, Virginia, that delivers high-quality residential and commercial services. We take pride in our workmanship, our team, and the relationships we build with our customers. As we continue to expand, we’re looking for an Operations Manager who is ready to lead with efficiency, strategy, and heart.
Job Summary:
The Operations Manager will oversee and coordinate all aspects of our daily operations—from scheduling and dispatching to financial performance and team leadership. This is a hands-on leadership role ideal for someone who thrives in a fast-paced service environment and is passionate about helping teams succeed and customers stay happy.
Key Responsibilities:
Operations & Strategy:
- Oversee day-to-day operations and ensure efficient workflows across departments.
- Ensure all business processes are carried out in a safe, efficient, and cost-effective manner.
- Improve operational systems, processes, and best practices.
- Help formulate and execute strategic and operational goals.
- Perform quality control and monitor Key Performance Indicators (KPIs).
Financial & Reporting:
- Review P&L statements and financial data to increase profitability.
- Assist leadership with budgets and forecasting.
- Produce monthly technician/mechanic sales reports.
- Support collections and ensure timely invoice payments.
Team Leadership & HR:
- Assist with recruiting, training, and supervising field and office staff.
- Conduct performance reviews and coach employees for growth and efficiency.
- Maintain a strong, safety-first, service-focused culture.
Customer Experience & Service Quality:
- Identify and implement ways to improve customer service quality.
- Assist in resolving customer grievances with professionalism and urgency.
Logistics & Support Functions:
- Assist with dispatching and scheduling of jobs.
- Oversee uniform ordering, fleet management, and building maintenance.
- Manage power tool repair, shipping, and material returns.
- Verify vendor credits and ensure proper account application.
Marketing & Community Engagement:
- Support marketing initiatives to drive local visibility and business growth.
Qualifications:
- 3–5 years of operations or management experience (HVAC, Plumbing, or Construction industries preferred).
- Working knowledge of service operations, scheduling, and performance metrics.
- Strong leadership and people-management skills.
- Excellent organizational, problem-solving, and multitasking abilities.
- Comfortable using CRMs, scheduling software, and basic financial tools.
- Valid driver’s license (background check may be required).
What We Offer:
- Competitive salary.
- Health benefits.
- Paid time off.
- Company phone.
- Supportive team environment.
- Opportunities for growth and development.
How to Apply:
Submit your resume and a brief cover letter explaining why you're a great fit for this role. We look forward to meeting you!
About Nuckols Plumbing Heating & Cooling:
Nuckols Plumbing & Gas has Two lines of work. We do high end residential remodel work in and around Richmond and residential and light commercial Service.
