What are the responsibilities and job description for the Operations Lead position at NucleusTeq?
Company Overview: NucleusTeq is a dynamic and rapidly growing company committed to innovation and excellence. We are seeking a highly motivated and results-driven Operations Lead to join our team and help drive our continued growth and success. This role will be responsible for overseeing the day-to-day operations of Fyndr, ensuring that cases are handled efficiently, and maintaining seamless operational processes.
Job Description:
Position Overview: As an Operations Lead at NucleusTeq, you will play a critical role in managing the daily operations of the Fyndr platform. You will ensure cases are resolved promptly, maintain smooth onboarding processes for new businesses, and manage existing operational processes. This role requires experience with Salesforce Flows and coding, as well as the ability to create and maintain key reports in Salesforce.
Key Responsibilities:
- Case Management: Oversee and ensure the efficient resolution of cases, maintaining high levels of customer satisfaction.
- Daily Operations: Manage and maintain the day-to-day operations of the Fyndr platform, ensuring smooth and efficient workflows.
- Salesforce Flows and Coding: Utilize your experience with Salesforce Flows and coding to create and maintain automated processes, improving operational efficiency.
- Reporting: Develop, generate, and maintain key operational reports in Salesforce to provide insights and support decision-making.
- Onboarding: Ensure a smooth onboarding process for new businesses that are added to Fyndr, providing necessary resources to integrate them effectively into the platform.
- Process Maintenance: Maintain and continuously improve existing operational processes to enhance efficiency and effectiveness.
- Collaboration: Work closely with the sales, marketing, and development teams to align operational strategies with company goals.
- Performance Monitoring: Monitor key performance indicators (KPIs) and operational metrics, identifying areas for improvement and implementing corrective actions.
- Documentation: Create and maintain comprehensive documentation for operational processes, workflows, and best practices.
- Problem Solving: Proactively identify operational issues and implement solutions to prevent and resolve problems efficiently.
Qualifications:
- Bachelor's degree in Business Administration, Operations Management, or a related field (Preferred).
- 3-5 years of experience in operations management.
- Strong knowledge of Salesforce Flows and coding.
- Proficiency in creating and maintaining reports in Salesforce.
- Excellent organizational and time management skills.
- Strong communication and interpersonal skills.
- Ability to work independently and as part of a team.
- Experience with e-commerce platforms is a plus.
- Proven ability to manage and improve operational processes.
