What are the responsibilities and job description for the Dispatcher position at NuCO2 Management LLC?
The Dispatcher is responsible for managing driver route execution, finding cost effective and timely solutions for reactive delivery requests and ensuring delivery system updates are processed correctly while maintaining a high standard of service and efficiently utilizing field resources (employees, equipment, fuel etc.).
ESSENTIAL DUTIES AND RESPONSIBILITIES
- Create CUSTOMER focused, cost effective solutions for reactive customer delivery requests utilizing provided route planning software, mapping tools and local knowledge.
- Update customers as required with ETA information as planning takes place
- Maintain necessary updates and comments in JDE Enterprise One Case Management
- Assist in the maintenance of route/schedule changes and updates.
- Review routes for effectiveness; ensure necessary resources are in place to maintain service excellence.
- Work with Dispatch management team to develop cost effective solutions for remote and special requirement customers.
- Keep necessary reporting systems accurately updated on a timely basis.
- Monitor daily delivery routes for compliance to routing solutions.
- Maintain contact with drivers to ensure routes are practical and manageable. Audit compliance and help in corrective action as necessary.
- Re-optimize routes affected by customer requests using the most cost-effective solution available.
- Review updated customer delivery requirements and the impact on routing application.
QUALIFICATIONS
- 1 years experience utilizing dispatch/routing management software (Ortec, Roadnet, JDE etc.).
- 1 years experience leading a multi-stop dispatch management environment and the managing of drivers in daily route compliance.
- Ability to analyze information and make decisions that limit costs and satisfy customer requirements
- Unwavering commitment to “safety first”.
- Experience using “mapping” software to develop, analyze and audit driver routes
- Experience using Outlook, MS Excel, and MS Word. MS Access preferred.
- Experience importing and exporting data from various systems.
- Takes personal accountability in owning Problems-Solutions-Results…“never passes the buck.”
- Ability to drive compliance through communication, follow-up and reporting.
- Experience with pressurized systems, and high-pressure cylinder delivery.
EDUCATION AND TRAINING
High School diploma required or GED
EXPERIENCE
Preferred:
- 3 years of work experience. Customer support experience, Strong communication and critical thinking skills
- Ability to work various shifts. Must be flexible to work overtime. Dispatching experience is a plus.
Experience
Required- 3 year(s): Logistics and customer support experience with a well-known, and customer-centric organization
Education
Required- High School or better
Skills
Required- Microsoft Office
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)
