What are the responsibilities and job description for the Manager of Regulatory Compliance position at NuCO2?
The Manager of Regulatory Compliance is responsible for the following business functions:
- Equipment permitting
- Internal and third-party inspection services
- Third-party contractor services
- Regulatory compliance training and support
Specific responsibilities
- Execute safety, business, growth, and customer experience objectives through the alignment of departmental strategy, key performance indicators, and performance management.
- Own and optimize planning of all compliance work within the business and the achievement of regulatory department key performance indicators.
- Lead the development of the company’s third-party contractor network to ensure optimal compliance support to customers operating in markets with requirements that are out of scope for NuCO2 technicians.
- Develop the company’s regulatory compliance training strategy and Standard Operating Procedures (SOPs) to provide support to customers, employees, and jurisdictional authorities.
- Drive team performance and accountability to exceed assigned department’s minimum performance expectations – which are linked to the company’s financial plan.
- Maintain, update, and improve company’s regulatory database and create plan to integrate regulatory requirements into core workflow like customer contracting and work order execution.
- Develop new regulatory service offerings and achieve service department revenue growth and profitability objectives.
- Act as the escalation point for internal and external customer issues and facilitate appropriate response in a timely manner while communicating effectively, professionally, and promptly.
- Communicate with authorities having jurisdiction (AHJ) to resolve issues and/or provide supporting material around NuCO2 equipment and services.
- Train and coach direct reports to achieve departmental goals and to provide effective leadership and performance management to all department employees.
- Contribute to the ongoing optimization of the company’s Field Service Management platform.
- Exceed requirements for permit processing, inspection processing, work order scheduling while maintaining all service level agreements and providing the highest standard of customer service to all department stakeholders.
- Provide performance reporting and forecasting for assigned departments on monthly, quarterly, and annual basis.
- Provide technical input to company Standard Operating Procedures (SOPs).
Qualifications
- Creative and skilled service leader who has experience with work order planning, project management, and regulatory compliance withing the food service industry.
- Excellent recruiter & team builder with a documented track record of strong hiring decisions, identifying talent, and maximizing the potential of a diverse team.
- Ability to read, write, analyze, and interpret customer contracts, equipment specifications, project plans, and other technical documentation.
- Results oriented leader with a proven record of exceeding service targets, who possesses strong work ethic, and excellent selling, negotiation, communication, and problem-solving skills.
- Well-developed financial acumen to effectively guide/influence investment and expenditure decisions between company and customers.
- Strong problem solving, analytical, planning, and organizational skills.
- Excellent verbal, written and presentation skills to effectively present information and respond to questions from customers, managers, employees, and external stakeholders.
- Ability to travel as required.
- Proficient computer skills - MS office – Word, Excel, and PowerPoint.
EDUCATION AND TRAINING:
- Bachelor's degree is required. Engineering degree is preferred
COMMUNICATION AND COGNITIVE ABILITIES:
- Passion for delivering results to customers.
- Willingness/enthusiasm for accepting responsibility and accountability; An “ownership mentality”.
- Strong work ethic.
- Independent worker.
- Ability to deal effectively with ambiguity.
- Achievement/results driven.
- High-energy individual.
- Ability to foster strong relationships with colleagues/customers.
- Recognized as a source of expertise and possessing a distinct point of view.
Selected candidate should have a bachelor's degree; Engineering degree is preferred, A minimum of 5 years of experience in management, Project management and productivity certifications are preferred a Passion for delivering results to customers, Strong work ethic, and ability to work independently. 25% Travel is required in this position.
In exchange for your contributions to the organization, Nuco2 provides employees with a full benefit package to include medical, dental, vision and prescription, matching 401K savings, paid time off, tuition reimbursement, and much more.
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