Relocation Consultant

Position Title: Relocation Consultant

Department: Domestic Operations

Reports To: Operations Manager

Location: Dallas TX or Shelton CT and remote locations may be considered

Summary:

The Relocation Consultant is primarily responsible for managing and delivering relocation services for employees relocating within the US. These services are defined by client program and contract and may include policy counseling and service management for home sale and purchase, rental assistance, temporary housing, household goods and coordination of other activities. The Consultant is the single point of contact for the relocating employee and is fully responsible for administering the client’s program to client and employee satisfaction, from order initiation through to completion of the relocation. The Consultant communicates with the relocating employee, corporate client and suppliers.

Critical features of this job are described under the headings below. They may be subject to change at any time due to reasonable accommodation or other reasons.

Essential Duties and Responsibilities:

• Administers all services consistent with client contract and cost and service performance standards
• Proactively identifies and resolves potential relocation issues before impact
• Provides appropriate guidance to employee throughout relocation
• Coordinates services with suppliers through completion and quality performance
• Works with service team to share information, execute client strategy and achieve team and client performance standards
• Utilizes NuCompass technology and other tools to maximize productivity and provide complete and accurate documentation
• Coaches the relocating employee on utilizing our proprietary platform to facilitate their move activities
• Other duties as they become necessary

Qualifications and/or Experience:

• Minimum 3 years applicable relocation and/or related industry experience
• Demonstrated ability to relate well to customers
• Technical aptitude and proficient in all Microsoft Office products
• Basic financial analytical skills
• Degree Preferred
• Travel: 5%-10%

Competencies:

To perform the job successfully, an individual should demonstrate the following competencies:

Communication – Effectively listens to customers to understand their needs and issues. Demonstrates strong communication skills. Uses well-developed written and verbal skills to communicate facts and ideas to assignees and clients with appropriate tone, style and clarity of thought.

Relationship Management – Demonstrated ability to engage with clients, suppliers and customers in a variety of situations, including issue resolution. Demonstrated skills in relationship development, including consultative capability and client presentations.

Analysis / Prioritization - Attention to detail; ability to prioritize and multi-task required. Financial and analytical skills required.

Service Delivery - Clear customer service focus. Ability to understand, meet and exceed client expectation.

Problem Solving – Proactively anticipates, identifies and determines solutions for issues and problems. Immediate addresses issue escalations appropriately. Relies on data, own experiences and others’ perspectives and NCM processes when evaluating courses of action and making recommendations and decisions.

Equal Employment Opportunity Policy

NuCompass Mobility Services Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.