What are the responsibilities and job description for the NEC Scanner/Usher Seasonal Temporary position at Nugget Casino Resort?
FUNCTION:
Ticket Scanners are responsible for assisting guests at entertainment events by performing duties such as scanning tickets and passes. Ushers are responsible for guiding guests to their assigned seating areas in the venue.
RESPONSIBILITIES:
- Greet and welcome guests to the event with an upbeat and positive attitude.
- Collect, scan, and verify the guest’s admission ticket or pass.
- Verify seating assignment as shown on ticket and walk guest to their assigned seating area.
- Verify credentials of guests desiring entrance into restricted areas, permitting only authorized individuals to enter.
- Answer questions regarding the event such as the location of restrooms, beverage, and merchandise booths.
- Establish and maintain effective channels of communication with all levels of the Nugget team and guests.
- Using the Nugget’s system of recognition, recognize team members who are going “above and beyond” as appropriate.
- Knowledgeable of and consistently follow Nugget policies and procedures as well as appropriate local, state, and federal regulations.
- Perform work in a safe manner and always maintain a safe environment for fellow team members and guests alike.
- Immediately report unsafe conditions, team member or guest incidents to Security, Management, and the Safety Manager.
- Maintain a positive and professional image for the Nugget when performing duties or representing the Nugget and encourages others to do the same.
- Regular predictable attendance is required.
- Other duties and responsibilities as assigned.
REPORTING RELATIONSHIP: VP of Human Resources
MINIMUM REQUIREMENTS:
Must be at least 18 years of age.
EDUCATION LEVEL:
High School diploma or equivalent is required.
LANGUAGE:
Effectively communicate with others both verbally and in written form using the English language.
EXPERIENCE:
SPECIAL SKILLS:
Excellent customer service skills. The Usher position is required to climb stairs. Both positions may stand for long periods of time.
PHYSICAL DEMANDS AND WORK ENVIRONMENT:
Ability to walk, stand, or sit for long periods of time.
Ability to lift, and move product up to 50 lbs.
Fine finger manipulation.
Work environment may include smoke and variable temperature, lighting, and noise levels.
Work may be performed indoors and outdoors during special events.
LICENSE/CERTIFICATION:
