Field Service Engineer (Reno, NV)

About the Role

In this role, you'll take ownership of service delivery for 20 Nugget customers—conducting routine maintenance, fixing issues, and cultivating opportunities to grow accounts. And you'll contribute to internal process refinement and training, as needed.

Outcomes & Onboarding Schedule

This role exists to achieve the following core outcomes for our clients—at Nugget, we get to work quickly but also make sure you have the training and access you need to succeed.

• First Week: Meet the team, starting training, and work on at least 3 inbound client tickets (e.g., gathering information or guiding the client through initial resolution checklists).
• First 30 Days: Perform 1 onsite maintenance with a CSAT score of 8 .
• First 60 Days: Pass competency tests for core service processes on 1 service line.
• First 90 Days & Ongoing: Own 20 clients, achieving an average CSAT of 8 , 80% service contract renewals, and acceptable first-time fix rate.
• Ongoing: Support process refinement, by contributing process upgrades and defining new SOPs and checklists, as needed.

Competencies

We are looking for humble, hungry, smart teammates who possess the following characteristics.

• Honesty & Integrity: Honest, reliable, candid. Does the right thing.
• Client First Mindset: Cares about the client and acts with urgency.
• Clear Communication: Explains technical matters, timelines, tradeoffs, and opportunities well—verbally and in writing.
• Tenacity: Sticks with tasks until done right.
• Detail-Oriented: Does not let important details slip through the cracks or derail projects.
• Problem Solving: Addresses the root cause through critical thinking & experimentation.
• Calm Under Pressure: Stays steady under stress.
• Grit: Goes the extra mile in order to get it done right the first time.

About the Nugget Team

We are professional, agile, candid, growing fast, and having fun doing it. Our goal is to service and repair medical equipment—so our clients can meet their obligations, do good work, and grow.

Our work environment includes:

• In-depth training and access to subject matter experts
• 100% of tools paid for by the company
• Modern office setting
• Food provided
• Relaxed atmosphere
• On-the-job training
• Safe work environment
• Healthcare
• 401(k)
• Generous per diem policy
• Room to grow!

Pay: $70,566.00 - $85,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible schedule
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• Monday to Friday
• Weekends as needed

Willingness to travel:

• 75% (Required)
• Work Location: On the road