Security Operations Center Supervisor

Security Operations Center Supervisor

The Company

Every day, NuHarbor Security improves the cybersecurity of our clients. Our managed security services are always watching over them, ensuring their systems are configured correctly and alerting them when real security events occur, while our penetration testing and information assurance teams provide security insight and recommendations to improve protections and shared response activities. We're growing quickly because our clients, and the general market, are looking for more comprehensive assistance with their security strategy than product vendors or traditional service providers can offer.

The Role

The Supervisor serves as the people leader and operational leader of vertical-specific NuHarbor Security Managed Services (MS) analyst team. This position reports directly to the Security Operations Center Manager and is accountable for ensuring that their team operates effectively, professionally, in a timely manner and in the best interest of NuHarbor, all Managed Services divisions, and our clients.

What you'll do:

• Lives and leads by the NuHarbor corporate values:
  • Protect the House
  • Help Our Clients Win
  • Always Improve

• Responsible for hiring decisions, team development, and performance management for a team of Security Operations Analysts
• Collaborates on tasks, issues, and escalations with clients, sales, and other Services functions.
• Responsible for the analyst team representation on MS portions client kick-off calls, sales, and analyst handoff calls.
• Represents the analyst team on MS portions of client kick-off calls, sales, and analyst handoff calls.
• Supports the sales organizations by assisting with client scoping calls, and as an escalation point for client satisfaction issues.
• Identifies and scopes opportunities for improvements in efficiency, quality, maturity, and capabilities.
• Collaborates with Project Management team to ensure success with project planning and execution.
• Collaborates on creative and innovative technical solutions in line with Managed Service strategic directives.
• Accountable for ensuring internal and client reporting is produced to standard.
• Proactively addresses and manages customer issues to help clients win.
• Maintains direct report development plans to foster excellence within the SOC.
• Maintains current certifications and training to support our clients effectively.
• Delivers performance reports to SOC management.

Your Foundation. The requirements for this role:

• Bachelor's Degree preferred or seven (7) years' working in directly applicable Cybersecurity or related technical positions.
  • We are always open to proven success and experience in lieu of a degree
• Must be authorized to work in the United States
• Five (5) or more years in the Information Technology or Cybersecurity field.
• Understanding of various cybersecurity regulatory frameworks (NIST 800-53, IRS Pub 1075, CMMC, etc.)
• Experience providing recommendations to harden existing security controls.
• Experience identifying gaps within security control architectures.
• Strength in communicating complex topics in an easily digestible manner.
• Ability to identify and communicate risk related to projects.
• Ability to connect security objectives with business value.
• Experience coaching and mentoring a technical team.
• Optimism. You believe in the power of creativity, technology, and talent to create brighter futures or our people, our clients, and our communities.
• Open-mindedness. We are inclusive and collaborative; we encourage the free exchange of ideas; we respect and celebrate diverse views.
• A passion for learning. One of our values is to Always Improve. Continuous learning is key to success at NuHarbor.

Additional capabilities that will differentiate you for this role:

• Demonstrated experience with security event triaging and threat hunting executed through both a SIEM and EDR toolset.
• Experience with multiple operating systems (Linux, MacOS, Windows), their command lines, processes, and file systems.
• Demonstrated ability to delegate, provide direction, and audit.
• Hold at least one relevant industry certification (GCFA, GCIH, CEH, CISM, CISSP, etc.)
• Experience executing initial triaging and response through a SOAR platform.
• The ability to make complex subjects understandable.
• A knack for building relationships and connecting with people.
• The drive to be successful and perform well in all aspects of your operational and strategic work.
• The flexibility to work over several projects and balance your workload.
• Strong communication and leadership skills.
• Experience with data visualization tools and strong analytical skills.
• A conversational understanding of security operations and cybersecurity
• Location: Ideally, beautiful Burlington, VT, but also open to other parts of New England with frequent vision-sharing visits to our headquarters in Colchester, VT.

The Rewards

What you can expect:

• The engagement and support of company leadership who recognize the challenge of marketing a complex cybersecurity service in a highly fast paced industry.
• An organization that recognizes and rewards employee commitment and contribution to our customers' satisfaction and success
• Growth in your career and capabilities as you help to chart a path to improving customer interactivity and service adoption
• A collaborative and driven working environment in a rapidly growing company and market
• A fun and social working environment where you are encouraged to be your true self

You can also expect competitive salary and benefits, including paid time to give back in your community and generous PTO.

We are purpose driven. We, as an organization, above anything else protect the house first and then help our customers win. If this sounds like the kind of organization you would like to be a part of, we hope to talk soon.

AAP/EEO Statement

The Equal Employment Opportunity Policy of NuHarbor Security is to provide a fair and equal employment opportunity for all associates and job applicants regardless of race, color, religion, national origin, gender, sexual orientation, age, marital status or disability. NuHarbor Security hires and promotes individuals solely based on their qualifications for the job to be filled.

NuHarbor Security believes that employees should be provided with a working environment which enables each associate to be productive and to work to the best of his or her ability. We do not condone or tolerate an atmosphere of intimidation or harassment based on race, color, religion, national origin, gender, sexual orientation, age, marital status, or disability. We expect and require the cooperation of all employees in maintaining a discrimination and harassment-free atmosphere.

COVID-19 Statement

Vaccination is a vital tool to reduce the presence and severity of COVID-19 cases in the workplace, in communities, and in the nation as a whole. NuHarbor Security has policy on mandatory vaccination to safeguard the health of our employees from the hazard of COVID-19, effective January 3, 2022. This policy prioritizes our first value, Protect the House, by ensuring the safety of our co-workers, their families, our customers, and visitors. This policy complies with OSHA's Emergency Temporary Standard on Vaccination and Testing (29 CFR 1910.501).