What are the responsibilities and job description for the Client Success Manager position at NuHarbor?
The Company
Every day, NuHarbor Security improves the cybersecurity of our clients by making it stronger and easier to understand. Our comprehensive suite of security services, from strategic advising to 24-hour monitoring and management, provide an organizational view of security that is focused on results and recommendations that are valuable for both business and technical leaders. We’re growing quickly because our clients, and the general market, are looking for these outcomes and for the data it gives them to explain, promote, and justify, their security investment and mission.
The Role
The Client Success Manager (“CSM”) leads client relationship management for NuHarbor Services clients. They are the orchestrator both internally and externally of the client experience, pulling in any respective Services team member or NuHarbor executive when appropriate. The Client Success Manager’s responsibility is to ensure a successful
experience, drive NuHarbor service adoption, renewal, and growth.
What you’ll do
- Lives by the NuHarbor Values : Protect the House, Help Clients Win, Always Improve
- Drives successful outcomes, helping clients achieve maximum value from their NuHarbor investment resulting in long-term loyalty.
- Collaborates cross-functionally with key stakeholders to ensure alignment of client services throughout the client lifecycle.
- Understand all assigned client contracts and easily speak to what services the client has in order to provide strategic cybersecurity posture recommendations aligned to our services.
- Ensure renewals for existing clients are monitored and planned for as part of the sales cycle.
- Escalate potential client risks proactively per SLA timelines and / or client feedback.
- Work cross-functionally to expand our suite of services based on desired client outcomes.
- Within CRM, document client communications ensuring visibility and access across the internal client team.
- Translate and facilitate the client experience across all departments at NuHarbor.
- Lead and / or participate in client meetings as appropriate for their Services, aligning with technical teams and driving proactive preparation to provide exemplary client
experience with each touchpoint.
Your foundation. The requirements for this role :
Additional capabilities that will differentiate you for this role :
detection, application security, and secure networking.
The Rewards
What you can expect :
You can also expect competitive salary and benefits, including paid time to give back in your community and generous PTO.
We are purpose driven. We, as an organization, above anything else protect the house first and then help our customers win. If this sounds like the kind of organization you’d like to be a part of, we‘d like to hear from you.
AAP / EEO Statement
The Equal Employment Opportunity Policy of NuHarbor Security is to provide a fair and equal employment opportunity for all associates and job applicants regardless of race, color, religion, national origin, gender, sexual orientation, age, marital status or disability. NuHarbor Security hires and promotes individuals solely based on their qualifications for the job to be filled.
NuHarbor Security believes that employees should be provided with a working environment which enables each associate to be productive and to work to the best of his or her ability. We do not condone or tolerate an atmosphere of intimidation or harassment based on race, color, religion, national origin, gender, sexual orientation, age, marital status, or disability. We expect and require the cooperation of all employees in maintaining a discrimination and harassment-free atmosphere.
