What are the responsibilities and job description for the End-User Support Specialist position at Nukasani Group?
Job Title : End-User Support Specialist Location : Peoria IL, Onsite Rate : Best competitive rate
Local candidates only
PROJECT DETAILS
The End-User Support Specialist will provide comprehensive technical support to end-users across the organization. This includes troubleshooting hardware and software issues, configuring and maintaining desktop systems, and ensuring the security and performance of the end-user computing environment.
JOB DESCRIPTION
End-User Support :
Provide Level 1 and Level 2 support for desktop systems, software applications, and peripherals.
Diagnose and resolve hardware, software, and network issues for end-users.
Respond to tickets and service requests within established SLAs.
Desktop Management :
Install, configure, and maintain desktop hardware and software, including operating systems and applications.
Deploy and manage devices using enterprise tools such as SCCM, Intune, or similar platforms.
Image, configure, and deploy computers and other devices for new users or upgrades.
Perform regular updates, patches, and upgrades on desktop systems.
Ensure antivirus, endpoint protection, and system security are up to date and functioning effectively.
Monitor desktop system performance and identify potential issues proactively.
Documentation and Training :
Maintain detailed documentation of configurations, changes, and support requests.
Create user manuals and guides for common tasks and procedures.
Provide training to end-users on system use and best practices.
Assist with onboarding new employees by setting up and training them on their desktop systems.
REQUIRED DEGREE
Graduation from an accredited college or university with a Bachelor's Degree
REQUIRED CERTIFICATION(S)
Must have certifications such as CompTIA A , Microsoft Modern Desktop
Administrator.
REQUIRED SKILLS / EXPERIENCE
