Office Administrator / Processor

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We are searching for TOP TALENT!

NuLife Institute is Miami's premier medical facility for Functional, Integrative Medicine and Age Management. It is the only facility of its kind to provide personalized non-surgical age reversing treatment plans custom-tailored to your body, using your very own Internal Blueprint™.

We are searching for a driven and customer service oriented Office Administrator to process medical treatment programs to help drive our patient retention and practice operations success.

This person plays a critical role in ensuring that patients receive the correct medications safely and efficiently, making their skills and attention to detail indispensable to any team.

This role will be a hybrid role in the future with working from locations and home once candidate is able to work autonomous.

Daily Responsibilities And Required Skills

Daily Responsibilities:

• Reviewing incoming Patient Programs:
• Reviewing and crossing checking doctor's orders line up with medication to be sold and dispensed
• Reviewing and taking payment
• Medication Preparation and Dispensing:
• Accurately measure, count, and label medications as prescribed
• Prescription Processing:
• Receive and verify prescriptions from patients within patient programs and/or our healthcare provider notes
• Input prescription information into the pharmacy system
• Pharmacy Interaction:
• Review Invoices
• Direct connection with pharmacies for orders, pricing and ongoing issues.
• Inventory Management:
• Maintain stock levels and organize inventory
• Check for expired medications and dispose of them appropriately
• Compliance and Record-Keeping:
• Ensure all prescriptions meet regulatory standards
• Ensure compliance with State and Federal regulations and company policies and procedures that ensure the safety, security and privacy of the staff and its customers
• Individual provides support and guidance to staff in processing medical programs efficiently and effectively
  
  
  

Requirements

Required Skills:

• Math Skills:
• Proficiency in basic arithmetic for measuring, weighing, and calculating dosages
• Ability to interpret and calculate proportions for compounding medications
• Attention to Detail:
• Double-checking prescriptions to prevent errors
• Ensuring labels, dosages, and patient information are accurate
• Organization:
• Keeping the workspace tidy and medications properly sorted
• Managing multiple tasks efficiently in a fast-paced environment
• Communication:
• Effectively interacting with staff and healthcare providers
• Promoting excellent customer service to ensure patient satisfaction from team members, including troubleshooting challenges, and if necessary, developing processes to circumvent possible recurrences
• Explaining instructions clearly and professionally
• Technical Proficiency:
• Ability to adapt to new online systems
• Problem-Solving:
• Resolving insurance issues or prescription discrepancies quickly
• Addressing customer inquiries and concerns empathetically
• Compliance Awareness:
• Understanding of federal and state regulations regarding controlled substances and prescription medications
• Adherence to HIPAA and patient privacy laws
  
  
  

Qualifications/Requirements

• Management Experience, minimum 5 years (preferred)
• Previous Medical Office Management Experience (preferred)
• General Computer knowledge and Experience (Word, Excel, Salesforce (CRM) , Electronic Medical Records, etc.)
• Business and financial experiential knowledge required
• Bachelor's degree in healthcare or related field. (preferred)
• Experiential knowledge of the patient centered model of care delivery (*required)
• Strong leadership and organizational skills are imperative.
• Customer Service Oriented background
• Ability to be self-directed and a self-starter
• Highly strategic, creative and process oriented
• Proficient in Workflow implementation and self-auditing reviews of current systems
• Strong coaching and leadership skills to drive performance and efficiency
• Practical knowledge and experience in working with patient management software to optimize operations
• Knowledge of HIPAA OSHA, and other federal, state, and local regulations
• Knowledge of maintaining medical supplies for medical office
• Ability to communicate professionally with Medical Team, Administrative Team, distributors/supplies, Pharmacy Representatives, patients and guests
  
  
  

Benefits

Retirement Plan

• 401(k) [Matching]
  
  
  

Health Insurance

• Medical
• Dental
• Vision
  
  
  

(PTO) Paid Time Off