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IVR Business Analyst

Numann
Miami, FL Full Time
POSTED ON 2/14/2025
AVAILABLE BEFORE 5/13/2025
  • Play a critical role in bridging the gap between business objectives and technological capabilities
  • Ensure AWS-based solutions align with strategic goals
  • Possess a strong understanding of AWS services including EC2, S3, RDS, Lambda, and CloudFormation
  • Display excellent analytical skills
  • Communicate effectively with both technical and non-technical stakeholders
  • Have knowledge of IVR Assistant, AWS Connect, contact center, and other tools associated with IVR and integration
  • Experience with tools including AWS, Amazon Connect, Service Cloud, Contact Center, IVR, Chat Bots, Salesforce field service, Voice Cloud, General Service Cloud, and Amazon Bedrock.

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