What are the responsibilities and job description for the Sr. IT Systems Engineer position at Numerator Career Center?
Join Numerator as a Senior IT Systems Engineer in our downtown Chicago office and take ownership of maintaining and optimizing our essential information systems and related services. This hybrid position provides an engaging work structure with three days in the office for collaboration and two days of remote work for focused tasks. You will manage the upkeep of workstations and peripherals, cloud phone systems, desktop software, and video conferencing systems. Your expertise in cloud-based backup solutions, efficient patch management for Windows and macOS, and SaaS-based helpdesk management will be key to ensuring our operational efficiency. Your exceptional troubleshooting abilities will empower our internal users through effective support and training, contributing directly to the successful completion of key projects.
What you’ll do:
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Setup and maintain workstation hardware and software; configure printers, scanners, and other PC peripherals; maintain IT equipment in office common areas and conference rooms.
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Perform software updates, patches, and license monitoring; develop and execute patch management strategies for Windows and macOS environments, ensuring systems are secure and up-to-date.
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Ensure backups are successful and perform restorations as needed; implement and manage cloud-based backup and recovery solutions to ensure data integrity and business continuity.
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Monitor for and respond to end user security incidents.
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Assist users with desktop support; provide comprehensive technical support and training to internal users on various IT systems and applications; leverage excellent troubleshooting skills to diagnose and resolve complex hardware and software issues for end-users.
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Open and maintain Help Desk tickets; follow up with users to ensure issue has been resolved; administer and optimize our SaaS-based helpdesk system to streamline support workflows and enhance user experience.
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Gain feedback from users about computer performance.
Create and maintain documentation.
