What are the responsibilities and job description for the Director of Complex Rehab Technology/Wheelchair Operations Fulfillment position at Numotion?
By joining Numotion, you will be a part of the nation's leading provider of Complex Rehabilitation Technology. Numotion is helping thousands of people with individually configured, medically necessary mobility products and services. From manual and powered wheelchairs to disposable medical supplies that serve unique medical and functional needs, we are improving the lives of people with disabilities by enabling them to actively participate in everyday life. Maintaining our standing as the industry leader in CRT comes from having a workforce with a diverse mix of minds, backgrounds and experiences, and we are committed to cultivating an inclusive work environment based on open dialogue, active listening and ongoing definitive actions.
Supervises : Production / Assembly Technicians, Warehouse Technicians, Seating Technicians, Shipping / Receiving Technicians, Courier / Delivery Technicians
SUMMARY OF RESPONSIBILITY :
The Director of Operations Fulfillment assumes responsibility for effective and timely shipping / receiving, inventory, assembly, and delivery at the local level. Coordinates and manages the efforts of the branch personnel to ensure the provision of quality customer service while maintaining safe and efficient operations.
ESSENTIAL FUNCTIONS :
- Leads and directs order fulfillment team, assuring a prominent level of customer satisfaction and retention.
- Responsible for hiring, developing, coaching and performance management of staff.
- Oversees all warehouse activities including shipping / receiving, physical inventory, product returns, and availability of clean rental / demo equipment.
- Provides all required inventory reports within the assigned territory.
- Provides insights and action plans to improve operations being measured.
- Works cross functionally to coordinate equipment procurement and delivery, to ensure quality and timely provision of service.
- Partners with cross functional leaders for delivery planning of equipment orders to maintain order processing efficiency and deliver revenue goals.
- In conjunction with all other Numotion departments, addresses and resolves escalations in the timeframes outlined in procedures.
- Ensures quality to increase customer satisfaction and improve turnaround times.
- Assures distribution routes are effectively scheduled and managed.
- Leads and implements Numotion best practices and drives universal operational processes within the territory.
- Utilizes reporting database to optimize business outcomes.
- Assures direct reports effectively supports the needs of internal and external customers
- Ensures all activities and operations are carried out in strict compliance with company and government processes / regulations.
- Performs other related duties as assigned.
REQUIRED QUALIFICATIONS AND COMPETENCIES :
PREFERRED QUALIFICATIONS AND COMPETENCIES
LEADERSHIP PRINCIPLES :
At Numotion, we offer competitive compensation packages, including medical, dental and vision insurance, short-term and long-term disability, a 401k, and life insurance. Numotion is an equal opportunity employer. We strive for a workplace that reflects the communities we serve and do not tolerate discrimination against our employees, customers, and partners regardless of ethnicity, disability, gender identity, sexual orientation, religion, age, citizenship, marital or veteran status. Numotion is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.
Required Skills
Required Experience
