What are the responsibilities and job description for the Online Chat Representative position at Numrah?
Online Chat Representative
*Position:* Online Chat Representative
*Location:* Remote
*Pay:* $21.99 - $28.00 per hour
*Schedule:* Monday to Friday, 8 AM to 4 PM (40 hours per week)
## Overview
We are seeking a dedicated and professional Online Chat Representative to join our team. This role is ideal for individuals who are passionate about providing exceptional customer service and have a strong background in the air freight industry.
## Key Responsibilities
- Respond promptly and professionally to customer inquiries via online chat.
- Provide accurate information regarding products, services, and policies.
- Assist customers with order tracking, shipping issues, and general inquiries.
- Maintain a high level of customer satisfaction through effective communication.
- Collaborate with team members and other departments as necessary to resolve customer issues.
- Document customer interactions and maintain detailed records.
- Adhere to company policies and procedures while maintaining confidentiality.
## Qualifications
- High school diploma or equivalent (entry-level).
- Minimum of 1 year of experience in customer service.
- Minimum of 1 year of experience in the air freight industry.
- Strong written communication skills and attention to detail.
- Ability to multitask and work effectively in a fast-paced environment.
- Proficient in using chat platforms and customer service software.
## Benefits
- Competitive pay with hourly rates ranging from $21.99 to $28.00.
- Health insurance, including medical, dental, and vision coverage.
- 401(k) retirement plan with company match.
- Annual pay increases with performance reviews.
- Opportunities for career growth and advancement within the company.
- Paid time off (PTO).
- Supportive work environment with a focus on employee well-being.
## Work Schedule
- Monday to Friday, 8 AM to 4 PM.
- 8-hour shifts.
- Expected to work a total of 40 hours per week.
Join our team and make a difference in the air freight industry while enjoying competitive pay and excellent benefits! We look forward to receiving your application.
Salary : $22 - $28