Import Customs Specialist

As innovators of premium baby gear with a timeless style, Nuna is a Global Brand, growing exponentially in the U.S. Market.

Our corporate office is in scenic Berks County, PA, while our Distribution Center and West Coast offices are in Vancouver, WA, and Solano Beach, CA.

Nuna's consistency and attention to detail in producing high-quality products for families are mirrored within the Vancouver work environment as evidenced by the inviting entryway of herringbone floors, moss sign, and brilliant lighting. Gym facilities and a breakroom featuring a full kitchen and fireplace serve to enhance the workday.

Our health and welfare benefits, like our baby gear products, are superior, boasting a $0 Copay / $0 Deductible Medical & Prescription Plan Design and a 401(k) with a 6% Employer Match.

We are currently seeking an Import Customs Specialist to join our Account Services team to be responsible for the full range of import operations, customer service, and administrative deliverables.

Essential Duties & Responsibilities

Compliance and Documentation Deliverables

• Stay up to date on changes in tariff codes, HTS codes, and other customs regulations and classifications with the support of the Company’s Compliance team.
• Prepare and submit accurate import documentation to customs.
• Ensure all imported goods adhere to customs regulations.
• Maintain records for accounting purposes in accordance with company procedures, including checking all invoices and shipping manifests for conformity to tariff and Customs regulations.
• Maintain detailed records of Import and client transactions.
• Document imported orders in SAP.

Internal Stakeholder Deliverables

• Provide guidance to internal stakeholders on customs compliance, including tracking vessels and scheduled arrivals.
• Generate reports and provide clients with regular updates on all import activity.
• Develop an understanding of all departmental operational functions i.e. billing, tracking, transportation, entry writing, operational systems, etc.
• Providing internal support to import individuals, teams, or colleagues as assigned.

Administration & Facilitation Deliverables

• Develop and maintain strong business relationships with both customers and suppliers.
• Work with customs timely to resolve issues or delays in the process.
• Accurately classify and value imported goods, minimize duty, and tax liabilities.
• Secure ocean freight approvals, and work with overseas agents.
• Conduct timely follow-up of priority orders and delivery appointments.
• Coordinate and oversee the import process: file entries, track shipments, and manage the entry process.
• Work with customs to resolve issues or delays in the process.
• Monitor and manage import-related costs and provide clients with cost-effective import solutions.
• Serve as the primary point of contact for all assigned clients and maintain strong client relationships.
• Update Customer Price List and Material Master in SAP.
• Review and audit payables to ensure accuracy as they relate to shipments.

This position description is intended to provide a summary of the major duties, tasks and responsibilities of this position and shall not be considered an exhaustive listing of all work requirements.

Requirements and Qualifications

Experience, Knowledge & Education

• Three (3) to five (5) years’ experience in the role of Import Customs Specialist or similar role.
• Experience in Customs Brokerage and Import Management required.
• Bachelor’s degree in business or related field.
• Certified Customs Specialist (CCS) a plus
• Certified Import/Export Specialist (CIES) a plus
• ACE portal knowledge is desired

Demonstrated strength in:

• Tariff codes, customs regulations, and compliance.
• Air, ocean, and ground transportation
• Managing broker, forwarder, and carrier relationships.
• SOPs, operational policies, and procedures.

Skills & Competencies

• Ability to deliver consistent and excellent customer service to both internal and external teams.
• Team orientation with strong integrity and professionalism.
• Superb collaborator; highly skilled and capable of building and maintaining trusting partnerships and relationships across cross function teams and external business partners.
• Strong commercial business acumen, organizational development and problem-solving skills.
• Equally adept at active listening as well as communicating.
• Ability to pivot seamlessly from strategic to tactical.
• Applies a systematic approach to work; ability to prioritize and transition from operations to customer service.
• Ability to exercise good judgement and remain poised under pressure or opposition.
• Strong analytical and critical thinking skills.
• Exceptional planning, project management and organizational skills to effectively manage numerous activities and resources simultaneously, while meeting deliverable deadlines.
• Leads with curiosity, seeking continuous improvement in all tasks and processes.

Technology

Proficiency in:

• ERP Solutions: SAP preferred.
• Customs brokerage software tools
• MS Outlook
• Ability to learn with proficiency, new software.

Other

• Ability to work extended hours as business needs warrant, may on occasion, include nights and weekends.
• Travel (domestic) possible; as business needs warrant.

Applicants must be currently authorized to work in the United States on a full-time basis.