IT Help Desk Technician

IT Helpdesk Technician (Entry Level)

Job Overview:
NUPC Technology is a growing Managed IT and cybersecurity professional services company that values an inspired, informed and intuitive work culture that promises quality results every time. NUPC’s vision is to provide incomparable value to our clients by employing top experts in the field, improving our services daily, and surpassing client expectations. Our team is innovative, supportive, and displays an eagerness to grow professionally. Our comprehensive solutions include products and professional services in the areas of client computing, data solutions, networking, cyber-security, and managed IT services. Join our team and be part of a company that is making a difference in the world of managed IT services.

This is an entry level position intended for people looking to build their skillset in the IT industry.

Job Role:

As a Help Desk Technician, you’ll provide technical assistance, resolve IT issues, and ensure smooth operation of customer IT systems. You’ll support clients on-site and remotely, assist with hardware and software problems, perform system maintenance, and collaborate with your team to deliver effective solutions. We need someone who loves technology, takes initiative, thrives in a collaborative environment, and can tackle challenges with minimal exposure. If you love challenges and innovation, this job is for you!

Duties and responsibilities

• Provides technical support to end-users via phone, ticket system, or in-person to address issues promptly with Desktops, Peripherals, Operating System, Applications, and Hardware.
• Travel on site to Customer locations to resolve IT issues.
• Troubleshoot and resolve hardware and software problems related to desktops, laptops, cell phones, peripherals, and network connectivity.
• Utilize Remote Monitoring and Maintenance (RMM) systems to establish and coordinate regular maintenance activities on end-user devices.
• Install, configure, update, and troubleshoot software applications, operating systems, drivers, printers, and other related IT equipment for customers.
• Maintain and update documentation related to help desk procedures, system configurations, and issue resolutions.
• Assist in the implementation and maintenance of IT security measures, including antivirus, and report potential threats and issues.
• Establish Procedures and research best practices for cybersecurity and implementing those solutions for customers.
• Conduct system performance analysis, identify areas for improvement, and implement solutions to optimize system efficiency.
• Participate in training end-users to enhance understanding of IT systems and prevent recurring issues.
• Monitor and perform routine maintenance tasks for Customers to prevent system downtime, as well as make suggestions for improving efficiency.
• Maintain an inventory of installed software, manage software licensing, and create policies and procedures for upgrades.
• Develop technical support documentation for IT Helpdesk Team and end-users.
• Proactively learn new skills and gain new knowledge as needed to fulfill job responsibilities.
• Provide support for Microsoft 365/Azure AD, Microsoft Exchange, Google Workspace, etc.
• Other duties as assigned.

Minimum Skills and Qualifications

• Minimum of one (1) year prior work experience or Internship(s) in IT Support or relevant field(s).
• Associates degree or higher in IT or similar relevant field, preferably a major in System Administration, Network Administration, or Cybersecurity.
• Experience with remote support and collaboration tools.
• Proficiency in entering/tracking tickets in helpdesk systems and working with teammates to fulfill tasks quickly and effectively.
• Ability to multi-task effectively and meet deadlines in a demanding environment.
• Strong experience with Windows and MacOS Troubleshooting.
• Experience troubleshooting all forms of hardware and software issues, bluescreen errors, crashes, software compatibility issues, strange or unusual device behavior, etc.
• Proven experience in providing technical support and troubleshooting IT issues.
• Experience implementing and maintaining Microsoft 365 solutions, Exchange Online, MS Teams, and/or Azure AD preferred.
• Must be able to manage multiple tasks simultaneously and fulfill requirements within deadlines successfully.
• Familiarity with IT cybersecurity concepts and best practices.
• Understanding of PowerShell scripting preferred, with knowledge on integrating system scripts within Operating Systems, and proven competencies in being able to generate automated tasks or services.
• Experience with Networking equipment, routers, switches, wireless access points, and configuring and maintaining said devices.
• Excellent communication and people skills to interact with end-users and team members.
• The ability to develop processes to improve workflow as well as to pay attention to details.
• Proficiency with Microsoft Office365 applications and Office365 Email Migrations.
• Understanding of how software interacts with the Operating System to determine root cause of issues.
• In-depth knowledge of internet security and data privacy principles preferred.
• High proficiency in writing to provide clear and concise support documentation required.
• Ability to work independently with keen sense of focus, task oriented. Must have excellent written and oral communication skills.

Job Type: Full-time

Pay: $40,000.00 - $48,000.00 per year

Benefits:

• Paid time off

Schedule:

• 8 hour shift
• Monday to Friday

Education:

• Associate (Required)

Experience:

• Troubleshooting Software & Hardware: 2 years (Required)
• Antivirus Policies: 1 year (Preferred)
• Cybersecurity Policies and Standardization: 1 year (Preferred)
• Remote Monitoring and Management Tools: 1 year (Required)
• Network Troubleshooting: 1 year (Preferred)
• Server Maintenance/Management: 1 year (Preferred)
• Windows Troubleshooting and Re-imaging: 1 year (Required)
• IT support: 2 years (Required)

Ability to Relocate:

• Sarasota, FL: Relocate before starting work (Required)

Work Location: In person

Job Type: Full-time

Pay: $40,000.00 - $48,000.00 per year

Benefits:

• Paid time off
• Referral program

Schedule:

• 8 hour shift
• Monday to Friday

Experience:

• Microsoft Exchange: 1 year (Required)
• PowerShell: 1 year (Required)
• Active Directory: 1 year (Required)
• Software troubleshooting: 1 year (Required)
• Hardware Troubleshooting: 1 year (Required)
• Network Troubleshooting: 1 year (Required)

Ability to Commute:

• North Port, FL 34287 (Required)

Ability to Relocate:

• North Port, FL 34287: Relocate before starting work (Required)

Work Location: In person

Salary : $40,000 - $48,000