What are the responsibilities and job description for the Customer Success Manager position at Nuqleous?
Job Description
Job Description
Description : About Us
Nuqleous, a fast-growing startup specializing in predictive retail analytics, seeks an experienced and tech-savvy Customer Success Manager to join our team. In this crucial role, you will serve as our customers’ named resource and foster a long-term business partnership. You will develop deep relationships with customer teams, leveraging your retail and analytics expertise to drive platform adoption and improve customer health.
Our equation for success : Platform Adoption High Engagement = Revenue Retention. As a Customer Success Manager, you will ensure this equation holds by driving customer engagement and facilitating continuous value delivery from the platform.
You will be :
- Supporting and collaborating with cross-functional teams, including Product, Engineering, and Support, to ensure seamless onboarding and training for new customers.
- Effectively aligning with and managing both Business & Technical Stakeholders around customer goals, ensuring value is delivered through Nuqleous.
- Supporting and collaborating with cross-functional teams to ensure seamless onboarding and training for new customers.
- Manage a portfolio of accounts with an annual recurring revenue of $1M to $1.5M.
- Customer Outcome Objectives and Success Plans : Partner with Account Executives and Solution Engineers to understand client business drivers and outcome objectives and partner with clients to develop success plans and outline value expectations.
- Renewal and Retention Management : Support the renewal process to ensure customer retention targets are met and exceeded
- Mitigate Churn : Monitor product usage and adoption, identify potential areas of concern, and develop mitigation strategies such as proactive outreach, personalized support, or executive business reviews to ensure a high renewal rate
- Cross-Sell and Expansion : Collaborate with the sales team to identify opportunities for additional licenses, features, and services within existing customer accounts.
- Data Analysis : Utilize data-driven insights (root cause analysis) to monitor customer health, identify trends, and implement proactive measures to enhance customer success.
- Thought Leadership : Support thought leadership, which drives cross-functional collaboration, improvements to processes, and accelerated customer value realization.
Requirements :
Qualifications Statement
While having “desired” qualifications makes for a strong candidate, we encourage applicants with alternative experiences to apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Nuqleous. We are always looking for people who will bring something new to the table! With a passion for working with customers, to ensure seamless renewals.
Your Work Experience
Nice to Have :