What are the responsibilities and job description for the Customer Service Manager - New Jersey position at Nura?
NURA USA is seeking an experienced and highly motivated Customer Service Representative to join our dynamic team. The ideal candidate will have a strong background in the nutraceutical, raw ingredients, food & beverage, or wellness sectors, particularly in B2B environments. This role requires expertise in order management, customer account support, and the ability to handle both pre-sale and post-sale activities efficiently. The successful candidate will be detail-oriented, possess a customer-centric mindset, and thrive in a closely knit, high-performing customer service team.
Key Responsibilities:
Order Management:
- Process and manage customer orders from receipt through delivery.
- Ensure accuracy and timeliness in order entry and fulfillment.
- Coordinate with logistics and warehouse teams to track shipments and resolve any issues.
Customer Account Support:
- Serve as a point of contact for assigned customer accounts supporting up to 5 sales people
- Address customer inquiries, resolve issues, and provide product information.
- Maintain accurate customer records and update account information as necessary.
Pre-Sale Activities:
- Assist the sales team with customer inquiries and product recommendations.
- Prepare quotes, proposals, and samples for prospective customers.
- Collaborate with marketing to provide customers with the latest product information and promotional materials.
Post-Sale Activities:
- Follow up with customers to ensure satisfaction with products and services.
- Handle returns, exchanges, and refunds in accordance with company policies.
- Gather and report customer feedback to relevant departments for continuous improvement.
Relationship Building:
- Build and maintain strong, long-term relationships with customers.
- Identify opportunities to upsell or cross-sell products to existing customers.
- Proactively engage with customers to understand their business needs and provide tailored solutions.
Qualifications:
Experience:
- Minimum of 3 years of experience in customer service roles within the nutraceutical, raw ingredients, food & beverage, or wellness industries.
- Proven track record of managing B2B customer accounts and handling order management processes.
Skills:
- Exceptional attention to detail and organizational skills.
- Strong communication and interpersonal skills.
- Proficient in using CRM systems and order management software.
- Ability to multitask and prioritize in a fast-paced environment.
- Problem-solving skills with a proactive approach to addressing customer needs.
Attributes:
- Customer-centric mindset with a passion for delivering excellent service.
- Team player who thrives in a collaborative, high-performing team environment.
- Adaptable and open to feedback, with a continuous improvement mentality.
- Positive attitude and strong work ethic.
Preferred Qualifications:
- Familiarity with industry-specific regulations and standards.
- Additional language proficiency is a plus.
