RN Specialist - Pediatric Triage

Join Us!

At HealthFirst Bluegrass, we are more than a healthcare facility – we are a community dedicated to providing quality care to every individual, regardless of their background or financial situation. Our mission is to provide transformative healthcare for all.

We are looking for a RN Triage Nurse to join our team in Pediatrics and work collaboratively with healthcare professionals, and administrative staff to deliver patient-centered care.

What We Offer:

• Meaningful Work: Impact the lives of individuals and families in our community by providing care to those who need it most.

• Collaborative Environment: Integrated care model: Primary, Behavioral Health, Dental, Pharmacy, and Community Health Services.

• Professional Growth: CEU/CMU Licensure Reimbursement, Tuition Assistance

• Competitive Compensation Package: Health, dental, vision, voluntary life, company paid short and long-term disability, 9 paid holidays, sick leave, excellent work/life balance.

Key Responsibilities:

• Be the system navigator and point of contact for patients and families, providing patients and families direct access for asking clinical questions and raising concerns
• Work under direction of providers to communicate laboratory, radiology and other test results to patients/families
• Receive incoming telephone calls from patients and families; resolve patient needs and issues whenever possible, including triage of acute conditions
• Receive requests for medication refills; complete medication refills that meet criteria established by HealthFirst Bluegrass Medication Refill Procedure.
• Provide relevant self-management support for patients with chronic illnesses as identified by clinical teams
• Work collaboratively with other team members to provide care management services for high risk patients

• Assess the severity of the patient’s health concerns using protocols and algorithms in a manner that provides patient dispositions to emergency care, clinic provider appointments, and triage nurse clinical instructions within the scope of the licensed professional.

• Manage nurse-directed patient telephone calls and calls from walk-in patients requesting health care services.

• Evaluate and assess patient’s health care needs based on patient’s signs and symptoms utilizing established triage protocols and guidelines.

• Obtain appropriate input and direction from the provider when needed to determine best clinical course of action and recommendations for specific patient health care needs.

• Accurately document symptoms/complaints, nursing assessment, advice provided, triage plan and follow up in the patient’s electronic medical record for all encounters, phone and face to face.

• Follow policies, procedures, and protocols to ensure consistency and departmental effectiveness as well as improve health care outcomes of patients/callers and their access to appropriate health care.

• Participates in Quality Improvement and other activities, as assigned
• Participates in Team Huddles as needed
• Tracks and does follow-up with patients when they obtain services outside the practice like emergency rooms, hospitals and other health care facilities
• Collaborates with other members of the Care Team to coordinate care and provides care management activities including implementation of the patient’s care plan
• Educates patients over the phone and in person regarding their plan of care and assists them in achieving goals identified in their care plan.
• Identifies and refers patients having problems related to the health care system, financial or social barriers (e.g., transportation services or prescription assists) and/or needing to be linked with community resources to Community Health Worker
• Assists with data collection and generation of patient registry reports as needed
• Ensures and/or remains in compliance with local, state, and federal regulation
• Completes other duties may be assigned.

Qualifications:

• Registered Nurse and Nursing Diploma with three years of experience as a nurse or other health related position OR

• Associate’s Degree in Nursing (ADN) with five years of experience as a nurse or other health related position OR

• Bachelor’s Degree in Nursing (BSN) with one year of experience as Nurse or other health related position OR

• Master’s Degree in Nursing or other related field plus one year of nursing experience.

• Other acceptable relevant experience may include: other health related position, working with patients with chronic conditions, care coordination and care management in a medical setting, and managing competing priorities.