Client Relations and Brand Engagement Specialist

About NurtureHaven Nannies & Co.

We are a premium W-2 nanny and babysitting agency serving families across MetroWest Boston. From sitter memberships to full-service nanny placements and event childcare, we offer concierge-level care tailored to modern families. We’re growing—and we’re looking for someone warm, organized, and brand-savvy to grow with us.

Role Overview

As the Client Experience & Brand Engagement Coordinator, you’ll be the friendly, professional voice supporting families from inquiry to booking while helping build our online presence and brand visibility. You’ll split your time between client communication, booking support, and light marketing tasks like social media scheduling, email campaigns, and digital content coordination.

Key Responsibilities

Client Experience:

• Respond to inquiries with warmth and professionalism
• Assist families with booking sitter services, event care, and placements
• Coordinate caregiver assignments, special requests, and scheduling updates
• Track memberships, care preferences, and feedback
• Support onboarding for new families
• Manage last-minute/rush requests with calm and clarity

Brand Engagement & Light Marketing:

• Draft and schedule social media content (Instagram/Facebook)
• Update Canva templates with seasonal content or promotions
• Send branded client emails (newsletters, reminders, updates)
• Maintain testimonials, photos, and highlights for future content use
• Support lead list organization and local outreach campaigns (e.g., churches, event venues)

Required Qualifications

• 1–2 years of experience in client services, customer success, hospitality, admin, or childcare support roles
• Strong written and verbal communication skills—must be warm, professional, and prompt
• Comfort using digital tools like Google Workspace, Canva, and social media platforms (Instagram, Facebook)
• Excellent organization and time management—able to juggle bookings, follow-ups, and requests
• High discretion, empathy, and professionalism with sensitive family/caregiver info
• Self-starter, able to work independently and proactively
• Availability for occasional weekend/evening responses (especially peak times)
• Based in or familiar with MetroWest Boston

Preferred (But Not Required)

• Experience with Dubsado, EngineHire, Gusto, Trello, or OpenPhone
• Background in childcare, nanny agencies, early education, or family concierge services
• Creative eye for visuals, captions, or client-facing communications
• Comfort with light lead generation or community outreach

Compensation & Perks

• Hourly: $20–$25/hour (based on experience)
• Flexible scheduling (some evening/weekend availability preferred)
• Branded welcome kit
• Potential to grow into full-time or specialized role (recruiting, operations, etc.)
• Work with a warm, mission-driven founder & team that cares about families

How to Apply

Submit your resume and a brief note about why you’re excited to join Nurture Haven via really. We can’t wait to meet you!

Job Type: Part-time

Pay: $22.25 - $23.72 per hour

Expected hours: 20 per week

Benefits:

• Flexible schedule
• On-the-job training
• Professional development assistance
• Work from home

Shift:

• Day shift

Work Location: Hybrid remote in Hopkinton, MA 01748

Salary : $20 - $25