Home Health Scheduler/Patient Care Coordinator

About us

Nurturing Home Health Care is a company in Houston, TX 77079 . We are inclusive and innovative.

Our work environment includes:

• Lively atmosphere
• Safe work environment

Job description

The Intake Coordinator/Scheduler helps to schedule and coordinate a multidisciplinary plan of care involving the treating therapist and patient/family in coordination with the physician’s orders and is also responsible for QA of therapy/HHA notes.

Principal Accountabilities:

• Verifies demographic, insurance and financial information from patient or caregiver.
• Tracks various aspects of care requirements including date of care delivery, orders, supervisory visits, certification periods and re-hospitalization.
• Communicates changes in orders to care delivery staff.
• Monitors and reviews field staff timeliness with documentation and reports findings to management.
• Communicates in an effective and professional manner with Physicians, ancillary departments, nursing units, physicians’ office staff, insurance companies, as well as patients and their families.
• Completes thorough and accurate documentation.
• Must be proficient in calling on doctors orders.

Responsibilities:

• Maintain remaining visit report to ensure the approved number of visits is not exceeded
• Review caseloads to ensure that the therapist is maintaining their visits
• Maintain database pertaining to therapist caseloads and patient information
• Assist Case Managers with calls pertaining to patient therapy issues
• Contact patients/therapists as requested by Case Managers and the Administrator to discuss missed visits
• Provide support to therapists in need of assistance with scheduling patients, communication with families, etc.
• Addresses and resolves conflict issues that arise between parent and therapist
• Provide detailed information to Case Managers regarding patient assignment as needed
• Provide detailed information to Case Managers in order to assist with the assignment of admissions, evaluations or discharges.
• Assist with updates to the therapy schedule upon request and approval
• Coordinates with families and therapists to ensure coverage for patients whose therapist is unavailable, planned or unplanned.
• Maintain caseloads as needed for frequency of visits by coordinating between the family and the therapist
• Assists additional scheduling coordinators as needed/requested by Case Managers .
• Constant communication with therapists to coordinate changes to caseload due to family or company request to include frequency of visits or special requests
• Maintain the supervisor/assistant list (supervisory visits every 30 days)
• Provide information on Weekly Calls Report as needed for accurate reporting
• Accurate documentation regarding communication in each patient chart
• Other duties as deemed necessary but may not have been explicitly addressed in this job description

Qualifications:

• Home Health Scheduling required (with Medicare systems preferred)
• Candidates with 6 month to 1 year Home Health experience will be preferred
• Must possess and maintain good physical stamina and mental health
• Ideal candidate is self-directed with the ability to work with little supervision
• Good organizational skills
• Flexible and cooperative in fulfilling role obligation

Experience / Knowledge / Skills:

• 6 months to 1 years of experience in a Home Health office setting
• 6 months to 1 year of year experience as a scheduler
• Bilingual is perfered but not a deal breaker

Job Type: Full-time

Pay: From $20.00 per hour

Benefits:

• Paid time off

Schedule:

• 8 hour shift

Education:

• High school or equivalent (Required)

Experience:

• Computer skills: 3 years (Preferred)
• Home Health Care Intake Coordinator/Scheduler: 1 year (Preferred)

Work Location: In person

Salary : $20