What are the responsibilities and job description for the Security Field Service Technician position at NuSource?
SECURITY FIELD SERVICE TECHNICIAN - Houston, TX
Do you enjoy working with your hands and installing new technologies? Are you a tech savvy person with mechanical aptitude who feels their skills are transferrable? Security Installation Technicians create value for our customers by delivering solutions that build long term relationships. Acting as the customer facing security professional, you will review customer sites and assist with gathering customer requirements for Electronic Security Solutions and be the lead installer on Security projects. If you thrive on delivering world class customer experiences through excellent communication and best in class implementation practices and take pride in meeting or exceeding customer expectations, then this role is for you!
NuSource implements best in class Security Solutions for the financial institution vertical supported by a world class service team. Our mission is to consistently deliver value-added consultative solutions and quality service experiences based on our core values of Integrity, Professionalism, and Teamwork. Our Net Promoter Score is consistently in the mid-80’s, which far exceeds anyone in our industry. NuSource is employee-owned and everyone who works for us can become an owner.
NuSource implements best in class Security Solutions for the financial institution vertical supported by a world class service team. Our mission is to consistently deliver value-added consultative solutions and quality service experiences based on our core values of Integrity, Professionalism, and Teamwork. Our Net Promoter Score is consistently in the mid-80’s, which far exceeds anyone in our industry. NuSource is employee-owned and everyone who works for us can become an owner.
Primary Function/Summary
Perform project installations of Electronic Security Products (Alarm Systems, Video Systems, and Access Controls) and low voltage cabling. Perform site surveys for Project Managers and Security Sales Engineer to assist with getting accurate solution designs. Respond to and resolve service requests for security equipment and perform annual preventative maintenance.
Responsibilities
Provide a world class customer experience!
- Perform low voltage job duties such as wiring, mounting and setup of electronic security installations (Video Surveillance, Access Control Systems, Security Alarm Systems, Phone Entry Systems, ATM cameras, etc.)
- Program alarm panels, DVR, NVR, and access systems to customer specifications.
- Report daily progress for installations to Project Manager and customer as needed.
- Report issues or punch list items to Project Manager and assist with resolution.
- Service access control, video surveillance, security alarm, pneumatic systems, drive through audio systems, locks, and keys.
- Complete preventative maintenance check-ups as defined by maintenance contract.
- Complete site surveys as necessary to validate conditions in support of project bids and proposals.
- Document/complete all fields and call notes via electronic applications for each service call.
- Communicate activity and status to manager, dispatch, customer, and others as needed.
- Maintain company van and tools in good working order (company expense) and account for van inventory.
- Interact with customer in a professional and proficient manner.
Skills and Qualifications
Required:
Required:
- Troubleshooting knowledge for low voltage & basic electronic systems
- Analog and IP video knowledge
- Security Alarm wiring, device installation & programming experience
- Proficiencies with Windows 10 & Microsoft Office Products
- Ability to pass background, credit and MVR check
- HS Diploma
Preferred:
- Minimum of 2 years running, terminating, and testing low voltage cabling
- Experience with OpenEye Video systems and DMP Alarm Products a huge plus
- 3-5 years’ experience programming alarm panels and configuring DVR/NVR’s and cameras
- Access Control experience
- Door Hardware Experience (installation and service of strikes, maglocks, power door operators, electrified locking hardware etc.)
- Ability & understanding with IP data networks
- 2 Year associate degree from a Technical College Specifically with training in Electronics or Low Voltage System Design or equivalent experience and certifications
- Ability to perform all duties while maintaining our core values of Professionalism, Integrity, and Teamwork
Job Type: Full-time
Required license or certification: Driver's License
Education: Associated Degree or Industry Certifications
NuSource Financial participates in the federal government's E-Verify program. With all new hires, we provide the Social Security Administration and, when applicable, the US Department of Homeland Security with information from each new employee's Form I-9 to confirm work authorization.
Benefits available include:
- Employee Stock Ownership Plan – we are employee owned!
- 401k Plan with company match
- Paid Time Off (PTO) and paid company holidays
- Medical, dental and vision
- Life and disability
- Supplemental insurance (accident, hospital and illness)
- Annual clothing allowance
The specific compensation offered to a candidate may vary based on factors including, but not limited to, the candidate’s relevant knowledge, training, skills, work location, and/or experience.
