What are the responsibilities and job description for the Customer Experience Associate position at Nutraceutical Wellness, Inc. (Nutrafol)?
A company is looking for a Customer Experience Associate (West Coast).Key ResponsibilitiesAnswer customer calls and reply to email inquiries in a fast-paced environmentAct as a point of escalation for complex customer and process issuesAssist customers with navigating the company website and resolve high-priority customer escalationsRequired Qualifications1-3 years in a customer experience-related role; e-commerce or startup preferredProficient using platforms such as ZenDesk, Salesforce, Microsoft Office, and Google Workspace productsDemonstrated positive approach toward customers and a passion for health and wellnessSelf-starter with an entrepreneurial spiritBilingual in English / Spanish preferred
