What are the responsibilities and job description for the Collections Agent position at Nuvative, Inc.?
DEPARTMENT: Collections
JOB TITLE: Collections Agent
REPORTS TO: Collections Leadership
PAY: $15-18/HR Bonus Incentive
WHO WE ARE: Nuvative is a fast-growing innovative technology company impacting employees through continuing education and guidance. As an employer of choice, we provide our employees with a culture of kindness, fairness, self-development, contribution, collaboration, diversity, innovation, and fun.
JOB PURPOSE: As a Collections Agent, you will be required to reach out to customers to collect payment on past due loans with the goal of bringing our customers back into good standing.
REQUIREMENTS:
· Effectively collect on past due and late-stage accounts.
· Handle each customer and each account with superior customer service
· Accurate and effective problem identification skills
· Effective and Efficient problem resolution skills
· Ability to track and process payments
· Ability to track, resolve and record any account discrepancies
· Assess and evaluate outstanding account balances and determine next steps in the collection process
· Provide clear communication regarding collection process to customers
· Document accounts consistently and effectively
· Follow up with customers regarding payments, promises to pay and all other communications
· Adhere to all department and company policies and procedures.
QUALIFICATIONS:
· Knowledge of collection principles and practices
· Knowledge of relevant computer applications
· Strong computer and typing skills
· Knowledge of administrative procedures
· Strong communication and negotiation skills
· Ability to read, analyze, and interpret documents and statements.
· Ability to clearly and effectively respond to customer issues, via all omni-channel communications methods
· Bilingual abilities are a plus but not a requirement.
WHY WORK FOR US: At Nuvative, you’ll find an environment where our team is the core of what we do and good work is rewarded and growth is valued. Nuvative offers competitive wages to qualified individuals and the opportunity to grow professionally and personally through diverse work experiences and hands on training. The heart of our employee culture are the values that we not only preach, but also practice everyday:
o Initiative: Handling opportunities with confidence and enthusiasm.
o Persistence: Moving forward in the face of adversity.
o Teamwork: Uniting the combined effort of our organization.
o Respect: Considering the feelings of others in your action.
o Integrity: Maintaining honesty and strong principles.
o Innovation: Inspiring progress with results and ingenuity.
WHAT WE CAN OFFER YOU:
o Medical, Dental and Vision insurance.
o Flexible Spending Account
o 401(k)
o Voluntary Life Insurance and AD&D
o Employee Assistance Program
o Paid time off
o Holidays
The above statements are intended to describe the general nature and level of work performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel in this position.
Job Type: Full-time
Pay: $15.00 - $18.00 per hour
Expected hours: 40 per week
Benefits:
- 401(k)
- AD&D insurance
- Dental insurance
- Employee assistance program
- Flexible spending account
- Health insurance
- Life insurance
- Opportunities for advancement
- Paid time off
- Vision insurance
Ability to Commute:
- Wichita, KS 67212 (Required)
Work Location: In person
Salary : $15 - $18
