What are the responsibilities and job description for the Customer Success Representative position at Nuve?
Customer Success Representative
The ideal candidate will be able to quickly learn, proactively manage accounts to meet internal and external goals, turn customers into partners, and be comfortable wearing many hats to meet changing customer and project needs.
We're looking for a self-starter who thrives in an entrepreneurial, fast-paced environment.
Key Responsibilities:
- Onboard new customers and develop strong working relationships with corporate contacts.
- Collaborate with customers and product teams to manage product enhancement requests.
- Act as a subject matter expert on custom product features for partners.
- Analyze user engagement data and identify actionable insights.
- Gather intelligence on how customers are using our products and determine what features and services are the most/least valuable to their businesses.
- Update account and contact records for accurate reporting.
Requirements:
- 2 years of relevant experience working/managing accounts.
- A natural ability to think several steps ahead of the client and take proactive steps to address roadblocks, risks, and issues.
- A problem-solver who has a demonstrated ability to overcome challenges and ambiguity with creative solutions.
- A team player with strong communication and organizational skills.
What We Offer:
- Holistic health and wellness benefits: company-paid medical, dental, and vision (with 100% employer-paid options).
At {company}, we celebrate individuality and uniqueness. We believe that the convergence of fresh perspectives and experiences from all walks of life is what makes our product and culture so great.
