What are the responsibilities and job description for the Cisco Voice Engineer position at Nuvento Inc?
Responsibilities:
- Design, implementation, and ongoing management of the voice system (2 Cisco Call Manager clusters, Cisco Emergency Responder, and Unity voicemail systems globally)
- Work closely with LAN and WAN teams to optimize performance of the VOIP systems
- Work with vendors to open, troubleshoot and achieve a final resolution of tickets
- Provide high level support for voice issues, working with tier 1 techs to troubleshoot and resolve tickets
- Follow change management procedures to mitigate production outages
- Monitor VOIP systems and be proactive with mitigating issues before they become widespread
- Implementing and maintaining a disaster recovery plan
- Engage in projects and achieve completion in the required timeframe
- Availability to work off hours for upgrades, maintenance, etc.
Education:
- Bachelor's degree - Required
Certifications:
- CCNP Collaboration - Preferred
Experience Required:
- Experience with Cisco Call Manager (CUCM) - 5 years
- Experience working with Cisco Voice Gateways, Analog routers, CUBEs, other SBCs - 5 years
- Experience with SIP trunking with 3rd party service providers
- Building BOM for replacement equipment
- Create/maintain Microsoft Visio for network diagrams, call flows, Auto Attendants
- Availability to work off hours for upgrades, maintenance, etc
