Digital Product Manager - Remote

We embrace passionate Team Members who consistently display our values : United, Informative, Approachable, Caring and Transparent. We are united in our collective effort to achieve member goals and proactively provide solutions tailored to individual Member needs. We are committed to ensuring that each Member receives a positive service experience and trusted financial advice. Join the Nuvision Team today! Let us be part of your career journey!

Reporting to the VP of Digital, the Digital Product Manager will drive new product development and product enhancements to meet the digital needs and expectations of our members, Executive Management and achieve organizational objectives. This role coordinates the development life cycle and manages aspects of the product life cycle from conception through end of life. Responsible for key product message development, and management of product offerings, including specific product requirements, features, and ongoing evaluation of products to be added, enhanced, refined, developed or eliminated. The Digital Product Manager serves as an expert on Nuvision's digital banking channels and products to support the organization's business and retail platforms; including member pain points and how our digital platform differentiates from the competition. The Digital Product Manager crafts the messaging and positioning for products; drives the product launch process to conceive and develop innovative product programs that drive demand; provide content and create sales enablement resources, including data sheets, presentations and webinars.

Responsibilities :

• Build, develop and grow key business relationships to ensure successful product strategy and product launches.
• Support the development of digital banking roadmaps, product scopes, and business cases for new products and / or product enhancements.
• Provide product analytics, profitability, trends, and growth analysis on existing digital products to support new product / enhancement solutions.
• Manage vendor relationships to ensure SLAs and Credit Union requirements are being met.
• Develop and deploy processes to regularly monitor and provide analysis on the digital banking landscape, industry competitors, emerging trends, and member feedback.
• Responsible for tracking and monitoring of key performance indicators and the reporting and analysis of data.
• Review key performance indicators (KPIs) and drive corrective and improvement actions based on KPI data.
• Develop reporting mechanisms to monitor and track the overall success of the digital banking solutions.
• Deliver metrics to Digital Management Team providing analysis and recommendations to address any identified deficiencies.
• Perform quality assurance / risk assessments of digital products.
• Works with operational teams and IT leadership to optimize and integrate the technology required to support the digital member experience.
• Maintains close, collaborative relationships with groups across the Credit Union.
• Understands the key touch points in the Member's journey and identifying what capabilities are required to deliver a seamless and consistent experience.
• Use digital analytics and data to identify critical metrics for supporting the growth and development of other business units within the organization.
• Develop solutions to address pain points identified by internal team members or reported by members through complaints / mobile or website reviews / calls directly related to the member experience within the digital banking channels.
• Comply with all State and Federal Banking regulatory requirements, including but not limited to : BSA, Anti-Money Laundering OFAC, CIP, Financial Elder Abuse Reporting, Sexual Harassment, Information Security and privacy requirements.
• This position will elevate suspicious activity to supervisory staff and / or BSA department.
• Completes compliance and other technical training workshops as assigned.
• Supports and participates in continuous improvement activities.
• Represents the Credit Union in a positive and professional manner.
• Maintains member, team members and other sensitive information with confidentiality.
• Treats co-workers and members with respect.
• Supports, participates and volunteers in credit union member community activities, member relations and events that promotes member centric experiences.
• Other related duties as assigned.

Qualifications :

Regulation CC

Education :

Pay scale by applicable geographic location :

The final pay offered to a successful candidate will be dependent on several factors that may include but are not limited to the type and years of experience within the job, the type of years and experience within the industry, job related training / education, etc.

California Employee Privacy Notice :

https : / / nuvisionfederal.com / disclosures / ccpa /

Salary : $80,986 - $121,478