Recovery Collector

Under the supervision of the AVP Collections – Loss Mitigation, this non-exempt position is responsible for the direct preparation off all charged-off loan functions including liquidation, recoveries and maintenance. Tracking and reporting all money collected on charged-off loans.  This position adds value to the credit union by collecting on charged off loans; recovery dollars collected improve the credit union’s bottom line by reducing expenses or improving net income. 

Responsibilities:

• Contact charged-off loan and negative share members in order to make suitable repayment arrangements and follow-up with appropriate oral and or written correspondence while accurately recording all collection activity on line collection system.
• Work with members to negotiate settlements resulting in maximum return to the credit union.
• As defined in the annual business plan/goals; collect a minimum average of each month from charged-off loans and negative shares.
• Assist management with processing small claims,  repossessions, legal suit wage assignments and bankruptcy for charged-off accounts.
• Ensure that all recovery payments are processed and properly allocated to the required loans or General Ledger account.
• Supports and participates in continuous improvement activities.
• Represents the Credit Union in a positive and professional manner.
• Maintains member and other sensitive information with confidentiality.
• Treats co-workers and members with respect.
• Other related duties as assigned.

Qualifications:

• Must possess 3 years of hands-on collection experience, dealing with retail secured and unsecured loans.  Including experience with repossession, advanced skip tracing, recovery of charged off loans and managing collection agencies.
• Must have a strong background in bankruptcy laws, foreclosures, repossessions and the Fair Debt Collection Practice Act.
• Knowledge of legal process.
• Excellent written and verbal communication, interpersonal, and relationship building skills, with focus on negotiating, consulting and persuasion.
• Must be able to communicate effectively with members, management, team members and external third-parties. 
• Ability to interface with people in a positive manner with empathy, courtesy and tact. 
• Strict attention to detail
• Ability to work in a fast paced goal oriented environment.
• Able to handle difficult calls. 
• Team oriented and the ability to work collaboratively.
• Organizational, time management skills and demonstrated ability to multi-task, follow through and prioritize work.
• Demonstrated analytical, problem-solving and critical thinking skills relative to member solutions.
• Proficient in Microsoft Office products including: Word, Excel and Outlook.

Education: Two-year college degree or equivalent related experience, specialized course of study or program. Formal education in business administration or related fields preferred.

Website: nuvisionfederal.com/careers

Benefits:

• Medical
• Dental
• Vision
• Life Insurance
• Flexible Spending Account
• 401(k) Matching
• Paid Time Off
• Training Provided
• Tuition Reimbursement

Covid-19 Precaution(s):

• Remote Interview Process (some positions vary)
• In-Person Interview required for Front-Line Positions
• Social Distancing and Mask Guidelines in place