Titles and Liens Representative

Performs duties to include all direct and indirect lending DMV (Department of Motor Vehicle) documentation and processing.  Responsible for securing all DMV titles in a timely and accurate manner.  Reviews, prepares and posts DMV forms and fees in compliance with all applicable laws and regulations for the Department of Motor Vehicles.  Provides accurate information and assistance to staff and members with DMV related questions and situations.  Responsible for keeping up to date and informed on all current DMV laws and regulations.  This position ensures that the credit union has legal ownership on all collateralized vehicle loans to exercise its rights in the event of default.                     

Responsibilities:

• Reviews, prepares and submits DMV documentation and fees on vehicle transfers to the Department of Motor Vehicles. Responsible for verifying the thoroughness and accuracy of the documentation and fees before submitting to the DMV. Ensures the credit union does not incur unnecessary penalties. When applicable, responsible for direct interaction with the DMV. Makes appointments, travels to the local DMV office to resolve issues and document resolutions. 
• Responsible for maintaining all aspects of the Paperless Title System and subsequent reporting mechanisms. Responsible for researching, correcting and clearing all outstanding items in an accurate and timely manner. Accountable for all outstanding vehicle titles. Ensures that the number of outstanding titles is within set guidelines; has the authority to take corrective action, resolve problems, ensures that the credit union is not in a loss position and the credit union is listed as the lien holder.
• Responsible for the appropriate release of titles to members, dealers, other institutions and insurance companies when an “Authorization for Payoff” and/or “Letter of Guarantee” is received.
• Responsible for all out-of-state vehicle title processing. Remains informed and in compliance with all DMV regulations. Prepares and submits documentation and fees to out-of-state DMV offices. Reviews and follows up on all requests for title conversions. 
• Responsible for providing accurate loan, title and DMV regulation information to the member(s) and credit union staff. On an as needed basis, visits branches and trains employees of the required documentation, fees and data input required for DMV during the loan process. Responsible for the accurate and efficient work flow of all vehicle title processing. Responsible for monitoring and tracking branch DMV processing errors. Interfaces with department/branch management in a positive and professional manner to resolve DMV errors and issues. Supplies supporting documentation, tracking logs and processing reports upon request. 
• Responsible for the Quality Control review of all DMV documentation. 
• Responsible for monitoring and balancing the DMV related general ledger accounts. 
• Responsible for reviewing/revising/developing procedures pertaining to job responsibilities on an as needed basis.
• Responsible for representing the credit union in a positive, professional manner at all times. 
• Supports and participates in continuous improvement activities.
• Represents the Credit Union in a positive and professional manner.
• Maintains member and other sensitive information with confidentiality.
• Other related duties as assigned.
• Treats co-workers and members with respect.

Qualifications:

• Six months DMV related experience
• Proficiency in the operations of a PC, including Word and Excel.
• Keeps abreast of technology enhancements to improve DMV processing, makes recommendations for implementation accordingly.
• Must have a good understanding of all laws pertaining to the State of California Department of Motor Vehicles.
• Demonstrates sound judgment and tact in both internal and external customer relations
• Excellent oral and written communication skills
• Must have a high aptitude for detail work, research and problem solving
• Must be able to interact with all levels of management in a confident and assured manner. Must have the ability to foster teamwork in order to ensure cross departmental communication and support
• Ability to recognize process inefficiencies and make recommendations for corrective action. 

Website: nuvisionfederal.com/careers

Benefits:

• Medical
• Dental
• Vision
• Life Insurance
• Flexible Spending Account
• 401(k) Matching
• Paid Time Off
• Training Provided
• Tuition Reimbursement

Covid-19 Precaution(s):

• Remote Interview Process (some positions vary)
• Social Distancing and Mask Guidelines in place