What are the responsibilities and job description for the Customer Support Representative position at Nuvision?
Benefits:
- Bonus based on performance
- Competitive salary
- Flexible schedule
- Free uniforms
- Opportunity for advancement
- Training & development
Here at our company, you’ll find a dedicated group of professionals who care immensely about defining what it means to deliver an exceptional customer experience. Our team thrives on collaboration and works together to create and implement unique ideas aimed at improving the customer experience. Coming from a multitude of backgrounds and skills, you will find the most diverse and adaptable group of individuals.
We utilize a solution-based service approach with an emphasis on boosting client and customer satisfaction. The Customer Support Representatives support our clients by being the front line of communication with consumers. By working directly with our customers, Customer Support Representatives provide insight into their wants and needs. We know what the customer wants before they do!
Customer Support Representative Responsibilities and Duties:
- Build long-lasting relationships with customers through open and direct communication
- Promote services that address and solve the customer's wants and needs while keeping honesty and transparency at the forefront of the conversation
- Work to resolve any outstanding issues related to customer accounts, customer service conflicts, and service issues
- Part of the enrollment process is learning the entire sales cycle to be able to assist customers from start to finish with their enrollment order
- Communicate effectively with management in regards to development goals, and achievements, clarifying questions, and/or possible conflicts
- Collect relevant customer information such as email addresses, phone numbers, address, and preferred method of payment: must keep all documentation and customer information confidential
- Track and report documentation of client interactions, questions, and sales completed
Customer Support Representative Requirements:
- Experience in a customer-facing role such as in a restaurant, hospitality, or customer service-based position is a bonus
- Excellent communication skills with an uncanny ability to build genuine relationships with all types of people
- Demonstrate analytical and reasoning skills through problem solving
- Excellent time management and prioritization skills with the ability to manage multiple accounts efficiently and effectively
- Actively participate and engage in client meetings, training workshops and networking events
- Desire to join an expanding organization that prioritizes employee’s wellbeing and strives to create a productive and inclusive workplace
Schedule:
- Day shift
- Monday to Friday
- Weekends as needed
Salary : $800 - $1,200
