What are the responsibilities and job description for the Onsite Customer Support Representative position at Nuvision?
Benefits:
- Bonus based on performance
- Company parties
- Competitive salary
- Flexible schedule
- Free uniforms
- Opportunity for advancement
- Training & development
Our company is a communications and sales firm. We work with the industries’ leading clients to grow and retain their business model of creating more seamless solutions for damaged auto glass. Our customer support team is the engine behind our success, and we would not have seen the tremendous growth we have without their talents and dedication.
We are seeking a motivated and personable Customer Support Rep to join our team. This role involves conducting windshield inspections, assisting customers with setting up glass claims, and managing promotions and customer concerns. Each of our new Customer Support Representatives starts by learning the basics of our company values and the clients we proudly represent. We encourage our team members to determine their paths to success as we provide them with the resources and information necessary to excel. Senior consultants help solidify these best practices by providing hands-on coaching, continually supporting long-term goals and exacerbating quality customer and client service. If you are ready to dive right into a new and exciting career with endless growth opportunities, then we highly encourage you to apply for our Customer Support Representative position!
Responsibilities of the role:
- Promote services that address and solve the customer's wants and needs while keeping honesty and transparency at the forefront of the conversation
- Learn all client product knowledge and be able to answer consumer questions, overturn objections, and close a sale if needed
- Handle all consumer interactions with confidence, professionalism, and enthusiasm while maintaining compliance with client guidelines
- Contribute ideas on how to better processes and increase customer retainment to sales management
- Collect relevant customer information such as email addresses, phone numbers, address, and must keep all documentation and customer information confidential
- Participate in client meetings and attend webinars to stay on top of client knowledge, customer acquisition, and company sales initiatives
Requirements:
- Experience working as a customer service representative or sales associate
- Ability to learn from others and work in a team-based environment
- A drive to be successful and to develop both personally and professionally
- Enthusiastic and welcoming demeanor that will make any new customer feel comfortable
- Reliable and always willing to go above and beyond
- Team players with the ability to excel independently with little to no supervision
- Someone who carries themselves professionally and can portray this to consumers and clients
- Confidant working through the challenges and find solutions to problems
Schedule:
- Day shift
- Monday to Friday
- Weekends as needed
Salary : $800 - $1,200
