What are the responsibilities and job description for the Solutions Consultant position at Nuvision?
Job title : Solutions
A dynamic and customer-focused team dedicated to providing top-notch auto glass repair and replacement services. We work closely with customers and insurance providers to ensure smooth and efficient claims processing. If you’re a problem-solver who thrives in a fast-paced environment and enjoys helping people, this is the perfect opportunity for you!
Position Summary :
As a solutions consultant , you’ll play a key role in assisting customers with their auto glass claims. You’ll guide them through the claims process, verify insurance coverage, and coordinate repairs or replacements. This role combines customer service with claims management, making it ideal for someone who enjoys multitasking and providing outstanding service.
Key Responsibilities :
- Handle incoming calls, and messages from customers regarding auto glass claims.
- Verify insurance coverage and policy details to process claims accurately.
- Coordinate with insurance providers to secure claim approvals.
- Schedule auto glass repair or replacement services that suit the customer’s availability.
- Maintain clear and professional communication with customers, providing updates on claim status and next steps.
- Document all customer interactions and claims details in the company’s CRM system.
- Resolve customer inquiries and issues promptly, ensuring a positive experience.
- Collaborate with team members to meet service goals and maintain efficiency.
- High school diploma or equivalent; additional education in customer service or insurance is a plus.
- Previous experience in customer service, claims processing, or a related field is preferred.
- Strong communication skills with a focus on empathy and professionalism.
- Ability to multitask and manage a high volume of claims in a fast-paced environment.
- Familiarity with CRM software or claims management tools is a plus.
- Knowledge of auto glass repair / replacement processes or insurance claims is helpful but not required.
- A positive attitude, self-motivation, and willingness to learn.
- Comprehensive training to help you succeed in your role.
- Opportunities for growth and advancement
- A supportive team environment focused on collaboration and success.
- Weekly incentives
What We’re Looking For :
What We Offer :
Shift : Monday - Friday Day Shift
Work location : In person
Salary : $43,500 - $54,000
