What are the responsibilities and job description for the Customer Success Advocate position at Nuvo?
Join Us in Transforming B2B Payments!
At Nuvo, we are revolutionizing the way businesses handle trade credit transactions. With a staggering $5.2 trillion in outstanding payments in the U.S. alone, we understand the need for a modern solution to streamline these processes. Our platform empowers suppliers, manufacturers, and wholesale distributors to efficiently manage their customer applications, evaluate credit risk, and oversee payment schedules—all in real time.
Your Role :
- Take ownership of our customers’ success, ensuring they harness the full benefits of the Nuvo platform.
- Design and implement a strategic roadmap that drives product adoption, satisfaction, and advocacy among our clients.
- Build and nurture strong relationships with key customer stakeholders, acting as their trusted advisor.
- Collaborate with technical program owners to maximize product engagement and usage.
- Gain a deep understanding of your customers’ goals, proactively identifying areas for us to enhance our collaboration.
- Work alongside the Sales team to facilitate account renewals and uncover opportunities for expansion.
- Proactively assess account risks and develop targeted plans to mitigate these issues, coordinating effectively with internal and external resources.
- Analyze your portfolio continuously to pinpoint risks and opportunities, prioritizing actions for maximum impact.
- Communicate any performance insights and technical needs to align internal teams across engineering, marketing, and support.
You’re a Great Fit If You :
Requirements :
Location : [Insert Address Here]
Salary : $5
