What are the responsibilities and job description for the Support Technician position at NuWave Technology Partners?
EOE Statement
We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.
Description
Job Summary
Provide primarily remote desktop support to our clients who have critical response time requirements for their business technology systems. You will work independently to answer service desk calls, urgently analyze technical issue(s), troubleshoot over the phone and via remote log-in, and escalate problems to Level 2 support when appropriate. You will multi-task to support a variety of network and end-user environments with executives, business owners, managers and end users. You must demonstrate superior communication skills to respond to diverse clients with urgent needs while recognizing they are looking for solutions, not technical explanations. You will also perform service and preventative maintenance activities on products and assist in installations and deliveries. Other projects may be assigned.
THIS IS AN ENTRY LEVEL POSITION.
Duties and Responsibilities
- Technical
Manage, maintain, troubleshoot and support our users' desktops.
Develop and maintain relationships with customers that further enhance the company's positive reputation through exceptional customer service.
Participate in ongoing training and attainment of various manufacturer and software certifications.
Preferred Skills and Qualifications
Associates degree in Computer Science, Information Technology, Business Technology, related field of study, or equivalent work experience.
Proficiency in supporting modern Windows Desktop Operating Systems
Able to work independently and as part of a team
Work Conditions
Minimum Requirements
Full-Time / Part-Time
Full-Time
Salary Range
35,000-$40,000 (approximately). The actual compensation level is based on qualifications.
Position
Support Technician
Exempt / Non-Exempt
Exempt
Location
Kalamazoo
About the Organization
NuWave is an award winning, local organization full of outstanding people with a passion for knowledge and living up to the trust our clients have so dearly invested in us. We are a leading IT Managed Services Provider (MSP) with clients all over Michigan and offices in Kalamazoo and Grand Rapids.
https : / / nuwavepartners.com / about
This position is currently accepting applications.
Salary : $35,000 - $40,000