Roofing Service Crew Scheduler/Dispatcher

Roofing Service Crew Scheduler/Admin

Proven experience scheduling in a fast-paced environment, preferably in construction or roofing

The Service Crew Scheduler/Admin is responsible for the efficient scheduling, and coordination of roofing crews to various job sites. This role requires excellent organizational skills, strong communication abilities, and the capability to manage multiple tasks simultaneously. The ideal candidate will ensure timely and accurate scheduling to meet customer service expectations and project deadlines.

Key Responsibilities:

· Schedule crews to appropriate locations according to customer requests, specifications, or needs.

· Monitor and track the progress of ongoing projects to ensure timely completion.

· Coordinate with project managers, field supervisors, and clients to gather job details and requirements.

· Maintain up-to-date records of crew assignments, job progress, and completed work.

· Resolve any scheduling conflicts or issues that arise during the workday.

· Communicate effectively with crews regarding job details, changes, and any other pertinent information.

· Ensure that all dispatching activities comply with company policies and safety regulations.

· Assist in the preparation of daily work schedules and job orders.

· Provide excellent customer service by addressing client inquiries and concerns promptly.

· Utilize dispatching software and tools to optimize crew assignments and routes.

· Create a positive customer experience.

· Maintain the daily schedule for all service technicians and dispatch technicians as service calls are completed.

· Prioritize calls using NV Roofing’s caller priority according to the Greatest Customer and Operational need.

· Monitor appointment schedule as it evolves throughout the day.

· Contact customers if there is a delay in their scheduled time.

· Act as a backup for taking inbound customer calls as needed.

· Perform other administrative duties as assigned.

Qualifications:

· High school diploma or equivalent; additional education or certification in logistics, business administration, or a related field is a plus.

· Proven experience in scheduling, preferably in the construction or roofing industry.

· Knowledge of roofing materials, processes, and safety regulations a plus.

· Excellent organizational and multitasking skills.

· Exceptional communication and interpersonal abilities.

· Ability to learn scheduling software and other computer applications.

· Ability to remain calm and composed under pressure.

· Detail-oriented with a strong focus on accuracy.

· Problem-solving skills and the ability to make quick decisions.

Bi-lingual in Spanish a plus

Physical Requirements:

· Ability to sit for extended periods while working at a computer.

Working Conditions:

· Office environment

Standard business hours with occasional overtime based on project needs.

Job Type: Full-time

Pay: From $18.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift

Ability to Commute:

• Sterling, VA 20166 (Required)

Ability to Relocate:

• Sterling, VA 20166: Relocate before starting work (Required)

Work Location: In person

Job Type: Full-time

Pay: From $18.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift

Ability to Commute:

• Sterling, VA 20166 (Required)

Ability to Relocate:

• Sterling, VA 20166: Relocate before starting work (Required)

Work Location: In person

Salary : $18