What are the responsibilities and job description for the Client Services Representative position at NVA?
Description & Requirements
Job description
Are you passionate about animals and would jump at the chance to interact with pets in an atmosphere where fun and compassion are the order of the day? Join Bellaire Richmond Pet Hospital, where your career will thrive under the mentorship of a caring DVM team as a Customer Service Representative in Bellaire, TX.
As the Customer Service Representative, you will identify the client's needs, clarify information, keep records of all conversations in our database, research information, and provide solutions to problems. You will seize opportunities to recommend additional products and services when they arise and responsible for processing financial transactions.
Schedule: Full-time or Part Time . Available to work on weekends and holidays.
- Customer-centric and leadership abilities.
- Bond with clients and keep a positive demeanor in the reception area.
- Accurately maintain and prepare records, consent forms, other documents. Prepare health certificates, immunization certificates, laboratory requests, and euthanasia certificates
- Maintain an active veterinary appointment schedule, screening emergencies, and prioritizing cases that need to be seen.
- Answer telephones and handle calls quickly, efficiently, and in a professional and friendly manner using a multi-line system.
- Handle client/patient transfer requests.
- Strong attention to detail and organizational skills.
- Accurately and compassionately communicate estimates and treatment plans.
- Experience with Cornerstone is a plus.
Qualifications:
- High school diploma or equivalent.
- Prior experience in a full-service veterinary clinic, 2 years of experience preferred.
- Possess a cheerful demeanor and contribute to a positive work environment.
- Excellent communication skills, including written and verbal language skills in English.
- Professional appearance required; scrubs are to be worn at all times.
- Able to work all shifts, including weekends (Saturdays) & holidays if the clinic is open.
- Be at least 18 years or older.
- Excellent digital literacy, demonstrating accuracy in inputting details.
- Work well independently and in a group.
- Bilingual-Spanish
Hiring Manager Ruiz, Rosa
