What are the responsibilities and job description for the Customer Service Representative II position at NVA?
Description & Requirements
Alta Animal Hospital is an established veterinary practice in Pocatello, ID. We are searching for a Customer Service Representative (CSR) that has a passion for service.
Duties include:
Provides excellent and expeditious client experience; greets clients, responds to questions; processes incoming and outgoing patients, and handles billing and payments. Answers phone calls, which may involve answering moderately complex questions, initial triage of patient needs including emergent cases, and scheduling appointments. Handles incoming and outgoing mail and e-mail. Monitors client waiting area to ensure cleanliness. Documents and maintains client information, service data and other pertinent information within practice management software. Escalates complex matters to senior staff. Minimum of 3 years related experience required.
